Identity & Access Operations Analyst

Hagerstown Contractors Inc; Hagerstown (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

A business operations company is seeking a Business Operations Analyst in Hagerstown, Maryland. The role involves managing access provisioning and ensuring operational performance metrics. The ideal candidate will have 3+ years of experience in identity and access management and strong skills in data analysis and Microsoft Excel. This on-site position requires collaboration across teams and a deep focus on detail and organization. Applicants should be prepared to work flexible hours, including some evenings and weekends.

Qualifications

• 3+ years of experience in identity and access management (IAM) and user access provisioning.
• Advanced experience in Microsoft Excel, with skills in pivot tables, XLOOKUP, and Macros.
• High attention to detail and strong organizational skills in fast-paced environments.

Responsibilities

• Track and analyze operational performance metrics to support business decisions.
• Manage access requests and user IDs across enterprise applications.
• Collaborate with teams to develop mitigation strategies and manage issue resolution.

Skills

Identity and access management (IAM)

Data analysis

ITSM and issue-tracking platforms

Advanced Microsoft Excel

Organizational skills

Verbal communication skills

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

ServiceNow

Jira Service Management

Microsoft SharePoint

Job description

A business operations company is seeking a Business Operations Analyst in Hagerstown, Maryland. The role involves managing access provisioning and ensuring operational performance metrics. The ideal candidate will have 3+ years of experience in identity and access management and strong skills in data analysis and Microsoft Excel. This on-site position requires collaboration across teams and a deep focus on detail and organization. Applicants should be prepared to work flexible hours, including some evenings and weekends.