Identity & Access Management (IAM) Lead

Robotics Technologies; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Robotics Technologies LLC in Dallas, TX seeks an experienced Identity and Access Management (IAM) Lead to provide day-to-day operational leadership for IAM activities, including access requests, approvals, escalations, governance, and workflows.

The role partners with security, infrastructure, and application teams to implement IAM strategies using Microsoft Entra ID, Active Directory, Saviynt, PAM, and MFA, while developing policies, runbooks, and metrics.

Responsibilities

• Lead daily IAM operations, including access requests, approvals, escalations, and access reviews.
• Manage IAM tickets and workflows using Jira.
• Coordinate Level 2 reviews and approvals for access, entitlements, privileged access, and exceptions.
• Monitor ticket queues, backlogs, aging requests, risks, and remediation activities.
• Serve as the primary operational contact for IAM stakeholders and technology teams.
• Coordinate with teams supporting Microsoft Entra ID, Active Directory, Saviynt, PAM, and MFA.
• Partner with the Identity Architect to implement IAM strategies, technical designs, and operating procedures.
• Develop and maintain IAM policies, runbooks, approval matrices, and escalation procedures.
• Identify process improvements and automation opportunities.
• Prepare operational metrics, leadership reports, and risk updates.
• Support audit, compliance, and access governance activities.
• Coach and coordinate IAM analysts and technical resources.

Job description

We are seeking an experienced Identity and Access Management (IAM) Lead to provide day-to-day operational leadership for IAM activities. The ideal candidate will manage access requests, approvals, escalations, governance, and operational workflows while coordinating with security, infrastructure, application, and business teams.

Key Responsibilities

• Lead daily IAM operations, including access requests, approvals, escalations, and access reviews.
• Manage IAM tickets and workflows using Jira.
• Coordinate Level 2 reviews and approvals for access, entitlements, privileged access, and exceptions.
• Monitor ticket queues, backlogs, aging requests, risks, and remediation activities.
• Serve as the primary operational contact for IAM stakeholders and technology teams.
• Coordinate with teams supporting Microsoft Entra ID, Active Directory, Saviynt, PAM, and MFA.
• Partner with the Identity Architect to implement IAM strategies, technical designs, and operating procedures.
• Develop and maintain IAM policies, runbooks, approval matrices, and escalation procedures.
• Identify process improvements and automation opportunities.
• Prepare operational metrics, leadership reports, and risk updates.
• Support audit, compliance, and access governance activities.
• Coach and coordinate IAM analysts and technical resources.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.