IAM Operations Lead: Entra ID, PAM & Access Governance

Machine Learning Technologies, LLC; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an experienced Identity and Access Management (IAM) Lead to run day-to-day IAM operations. You will manage access requests, approvals, escalations, governance, and operational workflows while coordinating with security, infrastructure, applications, and business teams.

The role requires leading daily IAM operations, managing Jira-based tickets, and coordinating with Microsoft Entra ID, Active Directory, Saviynt, PAM, and MFA.

Qualifications

• Experience leading IAM operations and managing access workflows.
• Proven ability to coordinate access reviews and issue escalations.
• Strong governance mindset with identity lifecycle and audit readiness.

Responsibilities

• Lead daily IAM operations, including access requests, approvals, escalations, and access reviews.
• Manage IAM tickets and workflows using Jira.
• Coordinate Level 2 reviews and approvals for access, entitlements, privileged access, and exceptions.
• Monitor ticket queues, backlogs, aging requests, risks, and remediation activities.
• Serve as the primary operational contact for IAM stakeholders and technology teams.
• Coordinate with teams supporting Microsoft Entra ID, Active Directory, Saviynt, PAM, and MFA.
• Partner with the Identity Architect to implement IAM strategies, technical designs, and operating procedures.
• Develop and maintain IAM policies, runbooks, approval matrices, and escalation procedures.
• Identify process improvements and automation opportunities.
• Prepare operational metrics, leadership reports, and risk updates.
• Support audit, compliance, and access governance activities.
• Coach and coordinate IAM analysts and technical resources.

Skills

IAM leadership

Jira workflows

Stakeholder management

Identity and Access Management

Governance

Tools

Microsoft Entra ID

Active Directory

Saviynt

PAM

MFA

Job description

Machine Learning Technologies, LLC is seeking an experienced Identity and Access Management (IAM) Lead to run day-to-day IAM operations. You will manage access requests, approvals, escalations, governance, and operational workflows while coordinating with security, infrastructure, applications, and business teams.

The role requires leading daily IAM operations, managing Jira-based tickets, and coordinating with Microsoft Entra ID, Active Directory, Saviynt, PAM, and MFA.