Identity & Access Management - Business Analyst I : 202945

HKA Enterprises; Greenville (SC); Híbrido; USD 48.000 - 69.000; Jornada completa

Descripción de la vacante

HKA Enterprises is seeking an MFA/IAM Technical Lead to support rollout, operations, and enhancements of a global MFA environment. The role acts as a technical lead for MFA, IAM, authentication, access management, and IT security across multiple locations.

Ideal candidates will provide Level 3 support, troubleshoot complex incidents, create technical documentation, and coordinate with external suppliers on enterprise-scale deployments.

Formación

• 3+ years of experience in MFA, IAM, authentication, access management, or IT security technologies.

Responsabilidades

• Support and maintain a global MFA environment.

Conocimientos

IAM

Authentication

IT security

Level 3 support

Troubleshooting

Requirements analysis

Test plans

Postman

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Information Systems

Bachelor's degree in Cybersecurity

Equivalent IT experience

Herramientas

Postman

OpenText Advanced Authentication

Descripción del empleo

HKA Enterprises will employ this candidate directly through HKA's payroll.

No third-party recruiters or staffing company submittals

Candidates must be authorized to work on HKA's W-2 payroll without sponsorship or requiring permission from another employer

Identity & Access Management - Business Analyst I : 202945

$35-50/hour W-2, depending on experience

Long-term contract | No anticipated end date

POSITION OVERVIEW

We are looking for an experienced MFA/IAM Technical Lead to support the rollout, ongoing operations, and enhancement of a global Multi-Factor Authentication (MFA) environment.

This position will serve as a technical lead and subject matter expert for MFA, Identity & Access Management (IAM), authentication technologies, access management, and IT security. The role will support a global authentication platform across multiple departments and locations.

The ideal candidate will have hands-on experience supporting enterprise authentication and access management environments, troubleshooting complex issues, providing Level 3 support, working with technical teams and external suppliers, and supporting system enhancements, testing, and deployment activities.

KEY EXPERIENCE REQUIRED

Candidates should have experience with:

• Identity & Access Management (IAM)
• Authentication and access control
• IT security
• Enterprise authentication platforms and technologies
• Level 3 technical support
• Troubleshooting complex technical incidents and requests
• Technical requirements analysis
• Technical documentation and procedures
• Test plans, test scripts, and system testing
• Unit and integration testing
• Automated testing and deployment processes
• Working with technical teams, business partners, and external suppliers
• Supporting enterprise-scale or global IT environments

WHAT YOU WILL DO

• Support and maintain a global Multi-Factor Authentication (MFA) environment.
• Serve as a technical lead and subject matter expert for MFA, IAM, authentication, access management, and IT security initiatives.
• Support medium to large technical initiatives as directed by the Product Owner and Manager.
• Provide technical consultation on authentication, access management, IAM, and IT security topics.
• Analyze business and technical requirements and develop work orders for external suppliers.
• Troubleshoot and resolve complex MFA-related incidents and service requests.
• Provide Level 3 support for authentication platforms, applications, and related processes.
• Escalate complex issues to global support teams when necessary and coordinate resolution.
• Support the integrity, security, scalability, and ongoing enhancement of authentication systems.
• Create and maintain technical documentation, procedures, and support documentation.
• Create and maintain automated test scripts using Postman.
• Perform unit and integration testing.
• Support automated testing and deployment processes.
• Develop and maintain test plans and testing procedures.
• Follow established development, testing, documentation, and security standards.
• Work with technical teams and stakeholders to identify issues, requirements, and opportunities for system improvements.
• Support the implementation and enhancement of authentication and access management solutions.
• Research technical issues and identify appropriate solutions.
• Participate in technical discussions and provide subject matter expertise when needed.
• Work in a global IT environment and coordinate with teams in other locations as required.

REQUIRED EXPERIENCE

• 3+ years of experience working with MFA, IAM, authentication, access management, or related IT security technologies.
• Experience supporting and troubleshooting enterprise IT systems.
• Experience providing Level 3 technical support.
• Experience troubleshooting complex technical incidents and service requests.
• Experience working with authentication and access control solutions.
• Experience analyzing technical requirements and supporting technical initiatives.
• Experience creating and maintaining technical documentation and procedures.
• Experience developing or executing test plans, test scripts, unit testing, or integration testing.
• Ability to work with technical teams, business partners, and external suppliers.
• Experience working in a collaborative enterprise IT environment.

PREFERRED EXPERIENCE

• Experience with Postman.
• Experience with automated testing.
• Experience with OpenText Advanced Authentication or a similar enterprise authentication platform.
• Experience supporting enterprise-scale or global IT environments.
• Experience with IAM platforms, authentication technologies, or access management solutions.
• Experience supporting automated deployment processes.
• Experience working with global IT support teams.

EDUCATION

Bachelor's degree in:

Computer Science

Information Technology

Information Systems

Cybersecurity

Related technical field

Equivalent relevant IT experience may be considered in place of a degree, based on client requirements.

WORK ENVIRONMENT

• Approximately 40% onsite / 60% remote
• 2 days per week onsite in the Greenville, South Carolina area
• Schedule may change based on business needs
• Monday–Friday, 8:00 AM–5:00 PM
• Extensive computer and technical system use
• Occasional work in a manufacturing environment
• Occasional travel to other company locations may be required
• Overtime or on-call support may occasionally be required
• Protective equipment may be required when working in or walking through production areas

If you have hands-on experience with MFA, IAM, IT security, systems analysis, business process analysis, SDLC, IT project leadership, requirements analysis, testing, and technical documentation, we would like to hear from you.