Identification Services Operator II

Olgoonik Corporation; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Olgoonik Corporation in the Washington, DC area seeks an Identification Services Operator II to provide DOS ID services for Department employees and contractors and other federal employees. You will process ID cards, passport/visa photos, accelerate applications, and offer customer support across the system.

Expect to train users on integrated security management systems, update files, and resolve basic DOS ID issues.

Qualifications

• High School Education.
• 2 years of clerical and data entry experience or 2 years of college coursework (60 credit hours).
• 1 year of experience working with IDMS.
• 1 year of experience with HSPD-12 procedures and policy.

Responsibilities

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepare status reports.
• Provides customer service support.
• Provides training to other users on integrated security management systems.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprints of government employees and contractors.
• Conducts simple background checks.
• Enrolls e-QIP applications.

Skills

MS Windows

Typing

Customer service

Follow instructions

Relationship building

Education

High School Education

2 years clerical / data entry or 60 college credits

1 year IDMS experience

1 year HSPD-12 experience

Tools

IDMS

Job description

Olgoonik is an Equal Opportunity Employer

Overview

The Identification Services Operator II reports to the DSIS Program Manager and provides DOS ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Primary Responsibilities

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepare status reports.
• Provides customer service support.
• Provides training to other users on integrated security management systems.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprints of government employees and contractors.
• Conducts simple background checks.
• Conducts Quality Checks on daily applicant processing.
• Enrolls e-QIP applications.

Supervisory Responsibilities

• N/A

Education and/or Experience

• High School Education.
• 2 years of clerical and data entry experience or 2 years of college coursework (60 credit hours).
• 1 year of experience working with IDMS.
• 1 year of experience with HSPD-12 procedures and policy.

Knowledge, Skills, and Abilities

• Good working knowledge of Microsoft Windows Applications/Programs.
• Good typing skills.
• Good customer services skills.
• Ability to follow oral and written instructions.
• Ability to perform work with supervision.
• Ability to establish and maintain effective working relationships.

Certificates, Licenses, Registrations

• None Required

Security Clearance

• SECRET Level Required, with ability to obtain TOP SECRET
• Must have a current United States Government SECRET Personnel Security Clearance and be able to successfully complete a U.S. government administered Investigation for a higher level of access at the TOP SECRET level.
• Must be a U.S. Citizen.
• Must be able to maintain required Security Clearance/access approvals.

Work Environment

General office environment. The primary place of performance is the Washington D.C. Metropolitan Area. Travel is required for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.