Team Leader - IDD Authority Services

Gulf Coast Center; Texas City (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Gulf Coast Center in Brazoria and Galveston Counties seeks a Team Leader-IDD Authority Services to train and mentor Service Coordinators, oversee an assigned caseload, and ensure high-quality person-directed plans for adults and children with IDD.

You will travel for field visits, coordinate care, monitor progress, and ensure accurate documentation and billing while fostering diversity and compliant practices.

Qualifications

• Bachelor's or advanced degree in a social, behavioral, or human service field including psychology, social work, nursing, education, or related.
• Minimum two years experience working with individuals with IDD.
• Requires Texas Driver's License, reliable transportation, and auto liability insurance.

Responsibilities

• Complete initial Service Coordination Assessment and update as needed.
• Coordinate PDP development and implementation; facilitate planning meetings and revisions; develop IPC/Service Option; refer to community resources; advocate for services.

Skills

Time management

Organization

Team leadership

Training others

Communication skills

Education

Bachelor's degree or higher in social/behavioral/human services

Tools

Email proficiency

Job description

Job Title: Team Leader-IDD Authority Services

Location: Brazoria and Galveston Counties

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits

Summary

The IDD Team Leader provides training and mentoring of other Service Coordinators as well as monitoring an assigned caseload. They provide service coordination services for adults and children with Intellectual and developmental disabilities. Responsibilities include enrollments, assisting individuals, families and care providers in developing person-directed plans and individual plan of cares for the caseload. The service coordinator assists individuals and their families in identifying their goals, identifying and advocating for resources/services, coordinating the delivery of services, monitoring the progress of the plan and assisting with crisis prevention/management. They provide orientation, specific program training and quality assurance of new employee work during the initial training period. Accurate documentation and billing of these services is required. The work environment is mostly field work (home visits, etc.) and some office work.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

TheTeam Leader-IDD Authority Serviceswill be responsible for the following:

Essential Job Duties

• Responsible for completing initial Service Coordination Assessment and updating it as needed.
• Responsible for coordinating PDP development and implementation; includes facilitating initial/annual planning meeting and any needed revisions; assisting in developing individual plan of care (IPC) or Service Option package; making referrals to community resources; identifying barriers to plan implementation; maintaining communication with others involved in the plan and advocating for service needs on behalf of the participant.
• Responsible for monitoring the participant's progress in relation to the PDP.
• Frequency of face to face monitoring is determined by the service coordination assessment tool and the needs ofthe individuals served and should be at a minimum at least every 90 days; maintaining contact with all relevantindividuals as determined by the PDP and communicating with the participant/family regarding progress and/or changing needs.
• Accurately completes all required programmatic and administrative documentation within accepted timeframes. Ensures that all required documentation has been forwarded to appropriate personnel and/or filed.
• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency and respect.
• Provide responsive, and efficient services.
• Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
• Provide highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• May be required to travel within Brazoria and Galveston Counties.
• Out of region travel may be required to attend trainings.
• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties

• N/A

Supervision

• Receives direct supervision from Program Manager-IDD.

Required Education

• Bachelor's or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.

Preferred Education/Licensure/Certifications

• N/A

Required Licensure/Certifications

• N/A

Required Experience

• Minimum two years experience working with individuals with IDD.

Preferred Experience

• Knowledge of IDD resources, good interpersonal skills, knowledge of the social service network, good time management/organizational skills, experience with designing and delivering training programs, some supervision experience preferred.

Abilities/Traits

• High level of organization.
• High level of time management skills.
• Self starter.
• Ability to work independently and in a team.
• Attention to detail.
• Ability to teach and lead others.
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.
• Requires proficiency with computer skills, programs and email.

Working Conditions

• Work will be performed in the Office, Field and/or Remotely setting(s).
• May require varied work hours depending on need of clients.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
• While the position will include office, field and remote working, it is primarily an office based position to allow front line SC's access to the team lead for questions and training as needed.

Special Projects

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions

Physical

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may includeability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required toperform PMAB restraints as it relates to program requirements. Ability to detect and writeeffectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others inEnglish.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene. Ability to worklong and/or irregular hours.
• May be subjected to hostile environment.
• May be subjected to high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.