Service Coordinator

Collin County Mental Health Retardation Center; McKinney (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Collin County Mental Health Retardation Center seeks a Service Coordinator in McKinney, TX to manage caseloads, coordinate services, and communicate with families and stakeholders. This full-time role emphasizes trauma-informed, person-centered care and adherence to state guidelines.

The ideal candidate will have a 2-year degree or higher, reliability, and ability to navigate resources to promote independence and community participation for individuals with disabilities.

Qualifications

• A bachelor’s or advanced degree from an accredited college or university preferred
• OR an associate degree in a social, behavioral, human service, or health-related field and one year of paid or unpaid experience with individuals with intellectual or developmental disabilities
• OR a high school diploma or equivalent plus two years of paid or unpaid experience with individuals with intellectual or developmental disabilities
• Must have reliable transportation and a valid driver’s license
• Work experience in a LIDDA or IDD provider services preferred

Responsibilities

• Coordinate services for individuals on caseload and ensure paperwork is up to date
• Communicate effectively with families and stakeholders
• Staff individuals served weekly with leadership feedback in a collaborative team
• Promote trauma-informed, person-centered approaches in all interactions
• Link individuals to additional resources to support goals and navigate services
• Troubleshoot and organize support, interventions, and services to achieve outcomes
• Maintain boundaries while improving outcomes for individuals served and families

Skills

Organization & prioritization

Coordinate services

Communication

Knowledge of social services system

Clear writing

Crisis awareness

Empathy

Multicultural competency

Bilingual (English/Spanish) preferred

Education

Bachelor's or advanced degree

Associate degree in social/behavioral/health-related field

High school diploma + 2 years IDD experience

Job description

Job Details

Job Location: McKinney, TX 75069

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $21.15 Hourly

The Service Coordinator position reports directly to the IDD Program Administrator of Service Coordination within the IDD division. This position performs service coordination for individuals on their caseload, ensures all paperwork is up to date, and communicates effectively with families as well as stakeholders. The Service Coordination team takes a collaborative approach and meets weekly to staff individuals served and receive feedback from leadership.

The Service Coordinator is committed to providing the highest quality of care possible while helping individuals navigate available services and supports. Service coordination is a process that helps individuals access and manage the services they need to achieve their goals, particularly for those with disabilities or special needs. It involves identifying needs, developing plans, connecting individuals with appropriate resources, and ensuring those resources are effectively used and coordinated. The goal is to improve an individual's well-being, independence, and community participation. Promoting choice and autonomy through a strength‑based model is necessary and expected.

This position uses initiative and passionate commitment to provide culturally and linguistically appropriate care and works with the entire LifePath Systems team and other community organizations to identify needs and reduce barriers to improve outcomes for individuals served. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Other duties may be assigned as needed.

This position exemplifies service excellence by providing service coordination and connects to other services to include crisis services as needed. All interactions with individuals and families served will be conducted with a trauma‑informed and person‑centered approach.

This position practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center‑issued equipment is kept in good repair. The Service Coordinator will link individuals to additional resources as needed to support their goals.

Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, applicable grants, and Lifepath Systems policies and procedures. This position will work closely with the treatment team and Program Administrator to ensure that all gaps are reconciled.

This position builds positive relationships with local resource agencies, providers, and health professionals in an effort to increase positive relationships from community stakeholders and partners. This position demonstrates professional conduct with peers, leadership and support teams at all times. In addition, close working relationships and professional conduct while coordinating care with outside entities is required.

Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served, families, and while facilitating improvement in measurable ways, is central to LifePath Systems mission to serve. This position must have the ability to assess and de‑escalate potential or current crisis situations in a calm and respectful manner.

Specific Targets: Engagement with individuals served and exceptional customer service will be provided and documented in the electronic health record at or above a rate of 650 points each month. 90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80 or higher in following the Golden Thread. Provides person‑centered services to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services with a focus on promoting independent living skills in the community. Must understand LifePath Systems services and be able to explain to individuals served, family members, and community partners appropriately.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Education, Training, & Experience (including licensure & certification)

• A bachelor’s or advanced degree from an accredited college or university preferred
• OR an associate degree in a social, behavioral, human service, or health‑related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice, AND one year of paid or unpaid experience with individuals with intellectual or developmental disabilities.
• OR a high school diploma or certificate recognized by a state as the equivalent of a high school diploma, AND two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
• Must have reliable transportation and a valid driver’s license.
• Work experience in a LIDDA or IDD provider services preferred

Knowledge, Skills, & Abilities

• The ability to organize and prioritize a variety of assignments while managing time and productivity.
• Ability to assess individual needs, to coordinate services, and to communicate effectively.
• Knowledge of the social services system and the ability to connect individuals with appropriate services.
• Ability to write clearly and professionally on all services and internal communications.
• Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations.
• Ability to respond to individuals with patience, empathy, and understanding.
• Organized, detail‑oriented, and computer‑proficient.
• Ability to demonstrate strong multi‑cultural competency.
• Bilingual (English/Spanish) preferred.