IDD Service Coordinator

Abilene Regional Growth Alliance; Abilene (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible hours

Benefits available

Job summary

Betty Hardwick Center is seeking a Service Coordinator to provide comprehensive supports for individuals in HHSC Waiver and General Revenue programs in a multi-county region, including Taylor County. The role emphasizes outcome planning, direct consumer contact, and collaboration with families, advocates, and providers.

Responsibilities include problem solving, documentation, and advocacy to secure needed services, with a focus on enabling consumer rights and well-being.

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• Associate degree in social, behavioral, human service, or health-related field.
• High school diploma with two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
• Experience with Intellectual and Developmental Disabilities preferred.

Responsibilities

• Provide service coordination for adults and children in HHSC Waiver and General Revenue programs.
• Conduct outcome planning and maintain frequent in-person contact with consumers, families, and service providers.
• Assess needs, negotiate with providers, and advocate to meet desired outcomes.
• Maintain documentation to meet contract requirements and ensure consumer rights are respected.
• Coordinate with community resources to address medical, social, and educational needs.

Skills

Written communication

Oral communication

Problem solving

Teamwork

Education

Bachelor's degree or higher

Associate degree in social/health field

High school diploma + 2 years relevant experience

Tools

Word

Excel

Outlook

Job description

This position is responsible for providing Service Coordination services to individuals in HHSC Waiver and General Revenue programs. The position will office primarily in Taylor county but will also serve consumers in all of the Center’s five county coverage area. Duties will include service coordination for both adults and children. The duties include, but are not limited to, outcome planning, and frequent in-person, long-term contact with consumers, families and service providers for medical, social, educational, and related service needs. This position requires the ability to identify problem/need areas, plan with consumer/family to meet desired outcomes, monitor service delivery, work closely and positively with family members, advocates, service provider etc., in a professional manner, be thorough in assessment and documentation, locate and utilize a variety of community resources to meet the problems/needs of each individual, negotiate and advocate with the service providers for each individual, and develop a positive relationship with each consumer and provider. Keeps documentation of forms current to meet contract requirements. These duties are performed under supervision and in accordance with established policies with some latitude for independent judgment. This position will work cooperatively with service providers and the community, always ensuring the consumer’s rights are respected and observed. Skills in written and oral communication, problem solving and teamwork are essential. Capable of working flexible hours. This position reports directly to the Director of IDD Authority Services.

Qualifications:

• A Bachelor's or advanced degree from an accredited college or university; or
• An associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; or
• A high school diploma or a certificate recognized by a state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
• Experience working with persons with Intellectual and Developmental Disabilities is preferred.
• Must possess a current Texas driver’s license and qualify for Center insurance coverage. Driving is an essential function and employees must maintain an acceptable driving record/insurability while employed.
• Must be proficient in computer applications such as word, excel, outlook, etc.

Hours for this position are Monday - Friday, 8am-5pm, flexible.

This is a Full-Time position. Benefits are available.

Will be eligible for a one- and two-year increase, depending on satisfactory performance.

Additional Postings available from Betty Hardwick Center