ID/DD Waiver Program Manager - Richmond

Socket.dev; Richmond (VA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

College Tuition Reimbursement

Mileage Reimbursement

Dental & Vision

Medical Insurance

PTO

Professional Development Training

AAA Discounts

Employee Assistance Program

15K Life Insurance Policy

401K Retirement Plan

Optional Pet Insurance

Job summary

Dominion Care in Richmond, VA seeks a Program Manager to support I/DD Medicaid Waiver programs. You will supervise hourly staff and coordinators, oversee training, documentation, billing, and ensure quality, growth through community outreach and stakeholder relationships.

The role partners with the Program Director to lead service plans, ensure compliance, and deliver person-centered care across our waiver services with a focus on rights, choice, and community integration.

Qualifications

• Bachelor's degree in Human Services and 1 year of direct service experience with individuals with IDD/ developmental disabilities.
• Or five years of paid experience directing, developing and supervising care services and staff.
• Experience developing, conducting and approving assessments and service plans; valid driver's license.

Responsibilities

• Coordinate development and implementation of service plans and methods for effective services.
• Complete required documentation per policies, regulations, and laws.
• Act as liaison with providers for reporting, planning, outreach and education.
• Assist in Serious Incident Reporting and CHRIS reporting with support.
• Supervise hourly staff and support Service Coordinators; ensure quality customer service.
• Review census, revenue, and QA measures with Program Director.

Skills

Staff supervision

Program management

Training & development

Stakeholder relationships

Community outreach

Education

Bachelor's degree in Human Services

Job description

Job Details: Level: Management, Job Location: Richmond Waiver - Richmond, VA, Position Type: Full-Time, Education Level: Bachelor's Degree - Human Services Field, Salary Range: $51000.00 - $55000.00Salary/year, Travel Percentage: Some Travel Required, Job Shift: Day, Job Category: Management.

Join our team as a Program Manager with Dominion Care! If you’re an experienced leader with a passion for supporting individuals with intellectual and developmental disabilities, we invite you to join our dedicated team. As Program Manager, you will assist the Program Director in overseeing our I/DD Medicaid Waiver programs, helping ensure the delivery of high-quality, person-centered care. You’ll provide guidance and supervision to staff, support daily operations, contribute to program development, and play a key role in making a meaningful difference in the lives of those we serve.

Dominion Care is a premier provider in which our passionate and innovative team will deliver sustainable, quality, whole-person care through a full continuum of therapeutic services to empower individuals in the development of skills necessary for success. We envision a society in which all people achieve their full potential for health, education, and well-being across the lifespan.

As a Dominion Care employee, you will enjoy: Competitive Pay! $51,000.00 - $55,000.00/annually. Dominion Care Employees may be eligible for the following Perks & Benefits: College Tuition Reimbursement Mileage Reimbursement Dental & Vision Medical Insurance Paid Time Off (PTO) Professional Development Training AAA Discounts Employee Assistance Program 15K Life Insurance Policy 401K Retirement Plan Optional Pet Insurance.

Award Winning Company: Dominion Care won Top Workplaces in the Healthcare Industry! Accreditations: Dominion Care Academy and the Dominion Care ABA Therapy and Education Center, schools of Dominion Care are accredited by VAISEF (Virginia Association of Independent Specialized Education Facilities). Dominion Care is accredited by CARF (Commission of Accreditation of Rehabilitation Facilities). Core Values: TRACK Teamwork Relationship Building & Communication Accountability Customer/Client Focus Know Yourself.

SUMMARY/OBJECTIVE:

As Program Manager, you will oversee programmatic operations and supervise hourly staff and supervisors across our Waiver Services Department. This includes ensuring training and professional development, program quality, billing and documentation management, and supporting growth through community outreach and stakeholder relationships.

PREFERRED EDUCATION and EXPERIENCE:

Bachelor's Degree from an accredited college or university in a field related to Human Services and one year of documented experience providing direct services with individuals with a diagnosis of an intellectual or other developmental disabilities. OR Equivalent Experience Equivalent Experience is defined as five years of paid experience in providing direction, development and implementation, direct supervision and monitoring (observation and evaluation of staff implementing care, service plans & interacting with persons in services) to the service provided. This position has responsibility for approving assessments and individual service plans or treatment plans to ensure that appropriate services are provided to meet the needs of the individuals serviced. Must have documented experience developing, conducting, and approving assessments and individual service plans or treatment plans. Successful experience as a leader Valid driver's license Desire to make a difference.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Coordinate the development and implementation of service plans, objectives and methods necessary for providing effective services to individuals. Complete required documentation as dictated by local, state, federal, and Dominion Care policies, regulations, and laws. Act as liaison with providers for process reporting and service planning, outreach, and education. Assist in Serious Incident Reporting, and completes CHRIS reporting requirements with support from Program Director or other members of Senior Leadership. Participate in provider meetings, community meetings and other providers and program activities essential for the operation of an effective program. Responsible for the development of high quality, individualized, and effective programs for persons in services with focus on choice, rights, and community relationship building. Supervise hourly staff including both direct care and hourly supervisors. Support Service Coordinators with the functions of their role. Provide quality customer service to individuals served, their families, case managers, and all stakeholders both internal and external. Work with Program Director to review census, revenue, profit and loss, and quality assurance measures. Manage Health & Safety responsibilities including delegation, follow-up for completion, and reporting to QA as required. Manage physical program to include maintenance needs, supply orders, contracted providers (cleaning, security, Cintas, inspections). Manage vehicle maintenance oversight with support from Program Director.

About the Company:

At Dominion Care, founded in 1999, Care is what we do. From children to adults, families to individuals, our passionate mental health care providers across the state of Virginia are backed by accredited, evidence-based, and innovative therapeutic services and education for children, adults as well as the families that care for them. Over time, services have expanded to include academic, emotional, and behavioral support in private and public settings; community-based mental health; care for those with intellectual and developmental disabilities; outpatient therapy, psychological assessments, psychiatric medication management, and substance abuse services, regardless of age.