ICX Leader – Automotive & Industrial Logistics

APM Terminals; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking an ICX Customer Experience Manager – Automotive & Industrial to lead client-facing teams across SCM, Ocean, and LCL services, becoming a trusted business partner for strategic accounts. You will protect revenue, drive retention, and identify growth opportunities while delivering measurable business value through collaboration across Commercial, Program Management, Operations, and GSC.

You will champion AI and technology adoption to improve speed, cost-to-serve, and customer

Qualifications

• Minimum 5 years of management experience in logistics, supply chain, customer experience, or related operations environments.
• At least 3 years of experience managing larger customer experience or operations teams.
• Strong business acumen with ability to connect customer outcomes to revenue protection, retention, growth, and efficiency.
• Experience building business cases, leveraging data, and presenting insights to stakeholders.
• Freight-forwarding mindset with ownership, urgency, and solution orientation across organizational boundaries.

Responsibilities

• Lead and coach the client-facing team to ensure high performance, accountability, and customer focus.
• Protect revenue and customer relationships by identifying risks and resolving issues before escalation.
• Drive retention and growth by identifying cross-sell/upsell opportunities through stronger engagement.
• Listen to customers and shape solutions around their needs with ownership and urgency.
• Partner with Commercial, Program Management, Operations, and GSC as one integrated team to deliver solutions.
• Champion AI and technology adoption to improve speed, quality, and cost-to-serve.
• Own and drive account KPI performance and translate operational results into business value.

Skills

Leadership

Revenue protection

Stakeholder management

Growth opportunities

AI adoption

Operational excellence

Problem solving

Cross-functional collaboration

Job description

Maersk is seeking an ICX Customer Experience Manager – Automotive & Industrial to lead client-facing teams across SCM, Ocean, and LCL services, becoming a trusted business partner for strategic accounts. You will protect revenue, drive retention, and identify growth opportunities while delivering measurable business value through collaboration across Commercial, Program Management, Operations, and GSC.

You will champion AI and technology adoption to improve speed, cost-to-serve, and customer