Customer Experience Leader, Automotive & Industrial

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking an experienced ICX Customer Experience Manager – Automotive & Industrial to lead client-facing teams across SCM, Ocean, and LCL services and to serve as a key business partner for our customers.

You’ll own the accountability for protecting revenue, defending customer relationships, and driving retention, while identifying growth opportunities and delivering measurable business value for both customers and Maersk.

Qualifications

• 5+ years of management experience in logistics, supply chain, customer experience, or related operations
• At least 3 years managing larger customer experience or operations teams
• Strong business acumen linking customer outcomes to revenue protection, retention and growth
• Experience building business cases, leveraging data, and presenting insights to stakeholders
• Freight-forwarding mindset with ownership, urgency and cross-functional collaboration

Responsibilities

• Lead and coach the client-facing team with focus on performance and customer satisfaction
• Protect revenue and customer relationships by resolving risks and removing friction
• Drive retention and identify cross-sell/upsell opportunities through customer engagement
• Interpret customer needs and shape solutions with ownership and urgency
• Champion AI and technology adoption to improve efficiency and cost-to-serve
• Partner with Commercial, Program Management, Operations, and GSC as one integrated team
• Own and drive account KPI performance across supporting teams
• Translate operational performance into data-backed business value narratives

Skills

Management experience

Logistics & supply chain

Stakeholder influence

Data-driven decision making

People leadership

Job description

Maersk is seeking an experienced ICX Customer Experience Manager – Automotive & Industrial to lead client-facing teams across SCM, Ocean, and LCL services and to serve as a key business partner for our customers.

You’ll own the accountability for protecting revenue, defending customer relationships, and driving retention, while identifying growth opportunities and delivering measurable business value for both customers and Maersk.