ICU Patient Experience Specialist

Mercy Health; Youngstown (OH); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Incentives

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off and parental leave

Résumé du poste

Mercy Health in Youngstown, OH seeks a Unit Hospitality Associate to act as a liaison among patients, families, staff, and physicians, ensuring comfort and timely information sharing. Responsibilities include coordinating unit communications, assisting with discharges, and supporting clinical staff in patient flow.

The role requires strong communication, healthcare knowledge, and customer service skills, with a focus on patient-centered care and a smooth hospital experience.

Qualifications

• Requires HS diploma or GED.
• Medical Terminology course or completion within one year.
• Heart Saver certification required or in training.

Responsabilités

• Coordinate unit communications and patient room assignments.
• Assist with discharge/transfer processes and charting.
• Assist with hourly rounding and delivery of personal items to patients.
• Manage physician consultations and charts in Epic Care PATH.

Connaissances

Healthcare knowledge

Strong communication

Customer service

Team collaboration

Formation

High School Diploma or GED

Heart Saver certification

Outils

Epic Care PATH

Description du poste

Mercy Health in Youngstown, OH seeks a Unit Hospitality Associate to act as a liaison among patients, families, staff, and physicians, ensuring comfort and timely information sharing. Responsibilities include coordinating unit communications, assisting with discharges, and supporting clinical staff in patient flow.

The role requires strong communication, healthcare knowledge, and customer service skills, with a focus on patient-centered care and a smooth hospital experience.