ICT Project Manager

Global Roles; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Global Roles is seeking an ICT Project Manager to drive delivery of technology and infrastructure initiatives worldwide, coordinating with UN entities, field missions, vendors, and senior stakeholders.

You will manage scope, timelines, risks, resources, and deliverables, translate business needs into technical plans, and lead governance activities to ensure projects meet objectives and compliance.

Qualifications

• Bachelor’s degree (or equivalent) with 7 years of relevant experience, or Master’s degree (or equivalent) with 5 years.
• Experience delivering technology projects with enterprise infrastructure, data centers, cloud and hybrid environments.
• Ability to lead technical teams and coordinate multiple stakeholders in distributed environments.
• PrINCE2 Practitioner or Project Management Professional certification (desired).
• Experience with international organizations, UN entities, or similarly complex environments (desired).

Responsibilities

• Coordinate ICT infrastructure and technology projects from initiation to closure across global teams.
• Develop and maintain project plans, schedules, milestones, risks, issues and resources.
• Ensure roles, responsibilities, priorities and deadlines are understood by all stakeholders.
• Monitor progress, identify risks, and elevate issues requiring management attention.
• Lead project governance activities including boards, reviews and progress reporting.
• Manage deliverables, costs, timelines and resource utilization.
• Lead delivery of enterprise infrastructure, data centers, cloud, hybrid environments, and modernization.
• Translate business requirements into actionable technical deliverables and plans.
• Coordinate assessments, migration planning, readiness, deployment, transition and handover with UNHQ/UNGSC.
• Ensure documentation, architecture designs and SOPs meet requirements and timelines.
• Engage stakeholders across dispersed teams with clear communications and decisions.
• Facilitate coordination among HQ, field offices and missions throughout the lifecycle.
• Maintain project documentation and knowledge-management materials.

Skills

Project Management

PRINCE2 Methodology

Enterprise Infrastructure

Data Center Management

Cloud Environments

Hybrid Environments

Virtualization

Technology Modernization

Migration Management

Engineering Team Leadership

Stakeholder Coordination

Project Planning

Risk Management

Issue Management

SOPs Implementation

Project Documentation

Multicultural Environment Experience

International Project Coordination

ICT Project Delivery

Education

Bachelor's degree

Master's degree

Job description

The ICT Project Manager is responsible for the successful delivery of technology and infrastructure projects from initiation through closure, coordinating with technical teams, UN entities, field missions, vendors, and senior stakeholders globally. The role involves managing project scope, timelines, risks, resources, and deliverables while ensuring alignment with organizational objectives.

Responsibilities

• Coordinate ICT infrastructure and technology projects, supporting all project phases from initiation and planning to implementation, transition, and closure, while monitoring scope, timelines, risks, resources, and deliverables.
• Develop and maintain project plans, schedules, milestones, deliverables, dependencies, risks, issues and resource requirements, ensuring they remain current throughout the project lifecycle.
• Ensure that all team members and stakeholders understand their respective roles, responsibilities, priorities and deadlines.
• Monitor project progress and performance, identify deviations and emerging risks at an early stage, and elevate issues, risks, and decisions requiring management attention.
• Undertake project governance activities, including project boards, working groups, technical reviews and progress reporting.
• Manage project deliverables and performance, including monitoring costs, resource utilization, timelines, and adherence to approved project objectives and requirements.
• Lead the delivery of projects involving enterprise infrastructure, data centers, cloud and hybrid environments, virtualization, systems migration, and technology modernization.
• Translate business and operational requirements into actionable technical deliverables and implementation activities, adapting solutions to local operational and environmental conditions where required.
• Coordinate technology assessments, migration planning, implementation readiness, deployment, transition, and handover activities with technical teams in UNHQ and UNGSC.
• Coordinate across infrastructure, cloud, cybersecurity, architecture, applications, operations, and mission teams to align scope, sequencing, dependencies, priorities, and implementation activities.
• Assess emerging technologies, ICT platforms, and solution options, and advise on their potential application and suitability within project environments.
• Ensure that technical documentation, architecture designs, implementation plans, testing, transition, and operational readiness activities are completed in accordance with approved project requirements and timelines.
• Perform stakeholder engagement and communication across geographically dispersed teams and regions, including meetings, technical discussions, workshops, and briefings, ensuring clear understanding of project objectives, plans, responsibilities, decisions, and required actions among technical and non-technical stakeholders.
• Facilitate coordination between UN HQ, offices away from HQ, and field missions, ensuring that business and operational requirements, priorities, dependencies, and user impacts are understood and addressed throughout the project lifecycle.
• Maintain effective stakeholder engagement throughout the project lifecycle, proactively addressing questions, concerns, emerging issues, and changes, and ensuring that relevant stakeholders are informed of project risks, decisions, and required actions.
• Develop, maintain, and organize project documentation throughout the project lifecycle, including initiation and planning documents, schedules, risk and issue registers, status reports, and closure documentation.
• Develop and maintain SOPs, procedures, guidance notes, templates, lessons learned, and other operational and knowledge-management materials, as required.
• Ensure project and operational documentation is accurate, current, accessible, appropriately controlled, and aligned with OICT processes, standards, and governance requirements.
• Perform other duties as reasonably required and consistent with the scope of the assignment.

Requirements

• Bachelor’s degree (or equivalent) preferably in computer science, information systems, mathematics, economics, statistics, social sciences, project management or any other related fields with 7 years of relevant experience OR Master’s degree (or equivalent) preferably in computer science, information systems, mathematics, economics, statistics, social sciences, project management or any other related fields with 5 years of relevant experience.
• Experience in delivering technology projects involving enterprise infrastructure, data centers, cloud and hybrid environments, virtualization, migration, and/or technology modernization.
• Demonstrable experience and ability to lead technical teams and coordinate multiple stakeholders in complex and geographically distributed environments.
• Practical experience applying PRINCE2 project management methods.
• Experience developing and maintaining project plans, status reports, risk and issue registers, SOPs, and other project documentation and deliverables.
• Experience working in an international and multicultural environment, coordinating with stakeholders, technical teams, and service providers across different regions, countries, and time zones.
• Ability to communicate effectively with both technical and non-technical audiences (desired).
• Experience working with UN entities, international organizations, or similarly complex enterprise environments (desired).
• Experience working in hardship, field, or remote environments, including peacekeeping operations or special political missions (desired).
• Experience managing or delivering ICT projects across multiple entities, duty stations, and geographic locations (desired).
• PRINCE2 Practitioner or Project Management Professional certification (desired).

Skills

• Project Management
• PRINCE2 Methodology
• Enterprise Infrastructure
• Data Center Management
• Cloud Environments
• Hybrid Environments
• Virtualization
• Technology Modernization
• Migration Management
• Engineering Team Leadership
• Stakeholder Coordination
• Project Planning
• Risk Management
• Issue Management
• Standard Operating Procedures Implementation
• Project Documentation
• Multicultural Environment Experience
• International Project Coordination
• ICT Project Delivery

Languages

English, French