ICM Case Manager

Mental Health Systems; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Clinical support

Job summary

TURN is seeking a dedicated Case Manager in San Diego to coordinate access to medical, educational, social, vocational, housing, and other services. You will initiate referrals, advocate for clients, and work with physical health providers to deliver whole-person care.

The role emphasizes crisis intervention, discharge planning, collaborative teamwork, and maintaining client confidentiality while supporting program goals and ensuring timely documentation.

Qualifications

• Master's degree or bachelor's with 4 years of social services experience.
• CA driver’s license and auto insurance per contract requirements.
• CPR and First Aid certification upon hire or within 90 days.

Responsibilities

• Provide case management with crisis intervention, discharge planning, group and individual work, and counseling.
• Complete documentation and meet billable requirements if contractually required.
• Facilitate placement and transportation as needed.
• Provide field-based services as required by program and client needs.
• Collaborate with ACT team and Program Manager for transitions of care.

Skills

Cultural competency

Bilingual preferred

Communication skills

Team collaboration

Education

Master's degree

Bachelor's + 4 years social services experience

Tools

Microsoft Office

EHR software

Job description

At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values Integrity, Diversity, Mentorship, and Inclusion are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

Job Summary

Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to next level care, coordinate with physical health providers for whole-person care, and advocate in the best interest of clients.

Responsibilities

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

• Provide case management with crisis intervention, discharge plan, group & individual work, mental health/substance use disorder counseling, screening, and assist clients in meeting basic needs and symptom management.
• Complete accurate and timely documentation, meet minimum billable requirements for direct client services if contractually required.
• Facilitate placement including pre-placement visits, and transportation as needed.
• Shift coverage including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Other relevant duties as assigned.
• Collaborate closely with ACT team members and Program Manager to support smooth transitions between ACT and ICM levels of care.

Qualifications

• Master's degree; or bachelor's degree with four years of experience in social services.
• For SUD CM a certification from recognized board is preferred and registration required and a negative tuberculosis test (TB) is conducted under licensed medical supervision within 45 working days of hire or within 5 working days of employment and valid cardiopulmonary resuscitation (CPR) and first aid certification upon hire or within 90-days of employment.
• For Housing two years of experience and an AA degree in social service or related field or High School Diploma and 5 years’ experience.
• Valid CA driver’s license and current auto insurance per contract requirements required.

Experience providing mental health and/or substance use disorder services preferred.

• Cultural competency understanding required.
• Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

Physical Requirements

• Seeing
• Hearing
• Speaking
• Stooping/Bending
• Working in cramped spaces
• Moving around facility
• Moving between offices/clients
• Driving – light errands
• Climbing
• Lifting/carrying heavy items
• Driving – in the course of job duties
• Using hands/fingers
• Pushing/pulling/dragging items
• Standing for long periods
• Sitting for long periods
• Working outside/underground

I Can Perform The Above Functions

• Without accommodation
• With accommodation. If so, please specify:

Other Duties

This job description isn’t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employee signature constitutes an understanding of the job requirements, essential functions, and duties.

TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions).