ICM Case Manager

TURN Behavioral Health Services; San Diego (CA); On-site; USD 44,000 - 50,000; Full time

Job summary

TURN in San Diego seeks an ICM Case Manager to coordinate access to services and advocate for clients within a patient-centered care framework. The role requires a Master’s or BA in social services and relevant experience, with responsibilities spanning crisis intervention, discharge planning, and ongoing documentation.

The position includes field-based work, on-call shifts, and collaboration with ACT teams to ensure smooth transitions between care levels. TURN is an equal opportunity employer.

Qualifications

• Master's or Bachelor's with four years in social services
• SUD CM certification preferred; TB test and CPR/First Aid per hire timelines
• Housing experience: 2 years or AA in social service with 5 years
• CA driver's license and auto insurance
• Experience in mental health/substance use services preferred
• MS Office and EHR knowledge preferred

Responsibilities

• Provide case management with crisis intervention, discharge plan, group & individual work, mental health/substance use disorder counseling, screening.
• Complete accurate documentation and meet minimum billable requirements for direct client services.
• Facilitate placement including pre-placement visits and transportation as needed.
• Shift coverage including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Collaborate with ACT team and Program Manager to support transitions between ACT and ICM levels of care.

Skills

Case management

Crisis intervention

Documentation

Education

Master's or BA in social services with 4 years experience

Tools

Microsoft Office

EHR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ICM Case Manager

City Star ACT Regular Full time over 30 hrs Professional City Star Act, San Diego, CA, US

Salary Range: $32.00 To $36.00 Hourly

At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values People, Culture and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

JOB SUMMARY

Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to next level care, coordinate with physical health providers for whole-person care, and advocate in the best interest of clients.

RESPONSIBILITIES

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

• Provide case management with crisis intervention, discharge plan, group & individual work, mental health/substance use disorder counseling, screening, and assist clients in meeting basic needs and symptom management.
• Complete accurate and timely documentation, meet minimum billable requirements for direct client services if contractually required.
• Facilitate placement including pre-placement visits, and transportation as needed.
• Shift coverage including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Other relevant duties as assigned.
• Collaborate closely with ACT team members and Program Manager to support smooth transitions between ACT and ICM levels of care.

QUALIFICATIONS

• Master's degree; or bachelor's degree with four years of experience in social services.
• For SUD CM a certification from recognized board is preferred and registration required and a negative tuberculosis test (TB) is conducted under licensed medical supervision within 45 working days of hire or within 5 working days of employment and valid cardiopulmonary resuscitation (CPR) and first aid certification upon hire or within 90-days of employment.
• For Housing two years of experience and an AA degree in social service or related field or High School Diploma and 5 years’ experience.
• Valid CA driver's license and current auto insurance per contract requirements required.
• Experience providing mental health and/or substance use disorder services preferred.
• Knowledge of Microsoft Office and EHR software preferred.

PHYSICAL REQUIREMENTS

These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.

• Working in cramped spaces
• Moving around facility
• Driving – in the course of job duties
• Using hands/fingers
• Pushing/pulling/dragging items
• Standing for long periods
• Sitting for long periods
• Working outside/underground

OTHER DUTIES

This job description isn’t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions).