Icelandic Support Specialist: Relocation & Benefits Sofia

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Monthly performance bonus

A modern, high-tech work environment

Job summary

Mercier Consultancy Group is hiring an Icelandic Speaking Support Specialist in Sofia, Bulgaria. You will provide multilingual customer support, primarily in Icelandic, across omnichannel channels and collaborate with international teams.

The role offers full-time employment with a relocation package, paid training, health insurance, and a competitive monthly salary. Strong communication and problem-solving skills are essential.

Qualifications

• Native or fluent Icelandic language skills (spoken and written).
• Strong command of English for internal operations.
• Experience in Customer Support Services is advantageous.
• Valid EU passport is required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Deliver omnichannel Icelandic-speaking customer support with high satisfaction.
• Resolve inquiries efficiently, upholding premium service standards.
• Log all client interactions in the CRM accurately.
• Collaborate with cross-functional teams to resolve escalations.
• Act as a brand ambassador reflecting clients' professional values.
• Participate in ongoing training on products and best practices.
• Meet and exceed performance metrics.

Skills

Icelandic language

English language

Customer support experience

Job description

Mercier Consultancy Group is hiring an Icelandic Speaking Support Specialist in Sofia, Bulgaria. You will provide multilingual customer support, primarily in Icelandic, across omnichannel channels and collaborate with international teams.

The role offers full-time employment with a relocation package, paid training, health insurance, and a competitive monthly salary. Strong communication and problem-solving skills are essential.