Ice Rink Safety & Guest Services Pro

YMCA of Metropolitan Chicago; Elmhurst (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of Metropolitan Chicago is seeking an Ice Rink Guard to monitor the rink, assist skaters, and provide first aid as needed, ensuring a safe and welcoming environment for members and guests.

You will enforce rink rules, greet participants, respond to emergencies, and participate in trainings. This role requires physical readiness and a commitment to the YMCA mission and inclusion.

Qualifications

• Some experience in ice skating.
• Commitment to, and a passion for, the YMCA of Metro Chicago’s mission
• Customer service orientation, with the ability to effectively communicate on a regular basis with internal/external customers, build relationships, manage customer expectations and take responsibility for a high level of service.
• Must be physically and mentally able to respond to emergencies and administer CPR and First Aid effectively. Evidence of YMCA Team competencies in prior experience or practice
• Ability to meet physical requirements based on job description; The YMCA will accommodate reasonable accommodations for persons with disability.

Responsibilities

• Provides a high-level of customer service to members, program participants and guests at all times. This includes greeting and monitoring skaters entering and exiting the rink, and providing skates as necessary.
• Supervises and guards the ice rink and facility and ensures participants adhere to all YMCA guidelines and procedures.
• Examines injured persons and administers first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Contacts emergency medical personal in case of serious injury.
• Attends all in-service trainings and staff meetings as scheduled by supervisor or center leadership team.

Skills

Ice skating

Customer service

CPR & First Aid

Emergency response

Job description

The YMCA of Metropolitan Chicago is seeking an Ice Rink Guard to monitor the rink, assist skaters, and provide first aid as needed, ensuring a safe and welcoming environment for members and guests.

You will enforce rink rules, greet participants, respond to emergencies, and participate in trainings. This role requires physical readiness and a commitment to the YMCA mission and inclusion.