Ice Rink & Retail Attendant- Meritage Resort & Spa

TMR Operations, LLC; United States; On-site; USD 21,000 - 29,000; Full time

Job summary

Pacific Hospitality Group's Merry Meritage at Meritage Resort & Spa in Napa Valley is seeking a Rink & Retail Attendant for the holiday season. You'll check guests in, manage reservations, and support both the ice rink and retail outlets while delivering friendly, efficient service.

The role requires comfort with computers, reservation and point-of-sale systems, and the ability to multitask in a lively, outdoor-to-indoor environment.

Qualifications

• Experience in guest service, retail, or hospitality preferred.
• Confident using reservation, ticketing, and POS systems.
• Strong communication and attention to detail.

Responsibilities

• Check guests into the ice rink and verify reservations, tickets, waivers, and session info.
• Welcome guests with clear information on sessions, rules, rentals, and activities.
• Process admissions, retail purchases, rentals, exchanges, and refunds per procedures.
• Assist guests with online reservations, waivers, and tech support.
• Operate Merry Meritage retail outlets and sell merchandise with enthusiasm.
• Maintain accurate cash handling, reconcile drawers, and report discrepancies.
• Restock displays and monitor inventory; support special events as needed.
• Communicate with management and teams via radios and devices.
• Ensure check-in, retail, and guest areas stay clean and organized.

Skills

Guest service

Cash handling

Retail sales

Reservations system

Point-of-sale systems

Ticketing platforms

Tools

Reservation systems

Point-of-sale systems

Ticketing platforms

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Rink & Retail Attendant

Seasonal Employment Period: November 13, 2026–January 10, 2027 Pay: $18.00

Merry Meritage | Meritage Resort & Spa

Merry Meritage at Meritage Resort & Spa is a seasonal holiday experience featuring an outdoor ice rink, festive activations, family entertainment, retail offerings, and memorable guest experiences throughout the holiday season. Our rink and retail team plays an important role in creating an organized, welcoming, and enjoyable experience for guests from the moment they arrive. We are looking for our next Rink & Retail Attendant to join our seasonal team. This role is ideal for a team member who is comfortable using computers and point-of-sale systems, enjoys interacting with guests, and can confidently manage multiple responsibilities in a fast-paced public environment. As a Rink & Retail Attendant, you will be primarily responsible for checking guests into the ice rink, managing reservations and session information, operating retail outlets, processing transactions, and assisting guests throughout their Merry Meritage experience. You will work closely with the ice rink, retail, food and beverage, and resort teams to ensure smooth operations and exceptional service.

Who You Are

You are welcoming, organized, and comfortable working directly with guests. You have proficient computer skills and are confident learning and using reservation systems, point-of-sale systems, ticketing platforms, email, and other technology used to support daily operations. You communicate clearly, pay close attention to detail, and are able to remain calm while assisting multiple guests during busy periods. You take pride in maintaining accurate transactions, organized retail displays, and a positive guest experience. If you enjoy working in a festive environment and are passionate about creating memorable holiday experiences, you will fit right in at Meritage Resort & Spa.

What You’ll Do

• Check guests into the ice rink and verify reservations, tickets, waivers, session information, and other required documentation.
• Welcome guests and provide clear information regarding rink sessions, operating procedures, skating requirements, rental equipment, and Merry Meritage activities.
• Operate reservation, ticketing, computer, and point-of-sale systems accurately and efficiently.
• Process admissions, retail purchases, rentals, exchanges, refunds, and other transactions in accordance with company procedures.
• Assist guests with online reservations, digital waivers, check-in questions, and technology-related issues.
• Operate assigned retail outlets, including Noel & Company and other Merry Meritage retail locations.
• Sell merchandise, gifts, holiday products, concessions, and other retail offerings while providing knowledgeable and enthusiastic service.
• Maintain accurate cash handling procedures and ensure all transactions are properly recorded.
• Reconcile cash drawers, point-of-sale activity, inventory records, and other assigned financial responsibilities as directed.
• Restock merchandise and supplies while maintaining organized, attractive, and fully stocked retail displays.
• Monitor inventory levels and report low stock, damaged products, pricing concerns, and other issues to management.
• Assist with receiving, labeling, organizing, and storing retail merchandise and supplies.
• Manage guest lines and check-in flow during peak periods to ensure an efficient and welcoming arrival experience.
• Answer guest questions and provide information about the ice rink, retail offerings, resort amenities, holiday activations, and surrounding areas.
• Communicate clearly and effectively with managers and team members using radios, computers, and other communication devices.
• Assist with special events, holiday activations, announcements, and other Merry Meritage programming as needed.
• Maintain clean, organized, and presentable check-in, retail, and guest service areas.
• Report guest concerns, technology issues, equipment problems, inventory discrepancies, and operational challenges to management.
• Protect guest privacy and handle personal, payment, and reservation information with discretion.
• Follow all company policies, cash-handling procedures, technology guidelines, safety standards, and applicable regulations.
• Work collaboratively with the ice rink, retail, food and beverage, security, and resort teams.
• Perform additional responsibilities as assigned to support the overall success of Merry Meritage.

Qualifications

• Previous experience in guest service, retail, ticketing, reservations, hospitality, or a public attraction is preferred.
• Proficient computer skills and the ability to confidently learn and use reservation systems, point-of-sale systems, ticketing platforms, email, and other business technology.
• Previous experience handling cash, credit card transactions, retail sales, or point-of-sale systems is beneficial.
• Strong communication skills and the ability to interact positively with guests of all ages.
• Excellent attention to detail and the ability to accurately manage reservations, transactions, waivers, inventory, and guest information.
• Ability to multitask and remain organized during busy check-in periods and high guest volume.
• Ability to learn and communicate information about rink operations, retail products, resort amenities, and holiday activations.
• Reliable attendance, professionalism, and a positive, team-oriented attitude.
• Ability to work independently while also contributing to a collaborative team environment.
• Must be comfortable working outdoors in cold weather and moving between indoor and outdoor guest areas.
• Must be available to work varying shifts, including evenings, weekends, holidays, and peak-season periods.

Physical Requirements

This position requires standing and walking for extended periods, frequent reaching, bending, lifting, carrying, and repetitive movements while working at check-in counters, retail outlets, storage areas, and guest service locations. Team members must be able to lift and carry up to 40 pounds, move and organize retail merchandise and supplies, operate computer and point-of-sale equipment, and work indoors and outdoors in cold temperatures while maintaining professional service standards.

Why Join Meritage Resort & Spa?

At Meritage Resort & Spa, we believe exceptional holiday experiences are built by exceptional people. Merry Meritage gives our team the opportunity to create memorable moments for families, friends, and guests visiting Napa Valley during the holiday season. As part of the rink and retail team, you will gain valuable experience in guest service, retail operations, reservations, technology, cash handling, event support, and resort hospitality. You will work in a collaborative environment alongside team members from throughout the resort while helping bring one of Napa Valley’s most exciting seasonal experiences to life. If you are organized, comfortable with technology, passionate about guest service, and ready to help create a memorable Merry Meritage experience, we would love to meet you.

- We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully— not just to our business, but to the lives of our guests, communities, and one another. If you’re ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.