Ice Arena Attendant

City of Casper; Casper (WY); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Casper operates the Casper Ice Arena and seeks an Ice Arena Attendant to help with admissions, customer service, and essential ice operations. You will support events, assist skaters and families, and contribute to a welcoming atmosphere for all visitors.

Experience in customer service is preferred; no prior Zamboni experience required—training will be provided. Evening and weekend shifts may be requested, and the role involves operating resurfacing equipment and maintaining safety

Qualifications

• High school diploma or equivalent preferred.
• Six (6) months of experience in a public setting providing customer service preferred.
• Must be at least 18 years of age.

Responsibilities

• Attend the front desk and provide information in person or by telephone about facilities and services.
• Operate ice resurfacer, skate sharpener, and ice maintenance equipment including Zamboni, Olympia, and ice edger.
• Set up and tear down areas for events; maintain safety and cleanliness of facilities.
• Provide oversight to participants to ensure safety and compliance with policies.
• Keep cashier station clean; perform routine cleaning and light tasks.
• Complete daily operation reports and inspect safety equipment.

Skills

Customer service

Cashiering

Record keeping

Safety procedures

Teamwork

Education

High school diploma or equivalent

6 months customer service experience

Must be at least 18

Tools

Zamboni

Ice edger

Skate sharpener

Job description

Join the Casper Ice Arena Team!

Looking for a job that keeps you moving, connects you with the community, and gives you the chance to

Class Summary

Join the Casper Ice Arena Team! Looking for a job that keeps you moving, connects you with the community, and gives you the chance to drive a Zamboni? The Casper Ice Arena is looking for an enthusiastic, dependable team member to help create a safe, welcoming, and enjoyable experience for everyone who visits the rink.

As an Ice Arena Attendant, you'll work closely with skaters, families, hockey programs, user groups, and fellow staff while helping with everything from customer service and admissions to ice resurfacing and facility operations.

No Zamboni experience? Don't let that stop you from applying. We're looking for someone who is willing to learn, works well with others, and wants to be part of the Casper Ice Arena team.

Evening and weekend availability is required. Holiday shifts may also be needed.

For more information about the position, contact the Casper Ice Arena at 307-235-8484.

Incumbents are responsible for providing courteous customer service associated with point of sale systems and safely operating the ice resurface and ice maintenance equipment at the ice arena.

Reporting Structure

Receives direction from the Recreation Supervisor or higher-level management staff.

Typical Class Essential Duties

• Attends the front desk of the ice arena and provides general information in person or by telephone, about assigned recreational facilities such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
• Operates ice resurfacer, skate sharpener, and other ice maintenance/making equipment including Zamboni, Olympia, and ice edger.
• Maintains setting up and tearing down areas for special events including shoveling snow, moving tables, chairs, pipes/drapes in meeting rooms and other designated areas.
• Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
• Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.
• Completes daily operational reports and inspections of safety equipment, as assigned.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

Knowledge Of

• Customer service principles.
• Cashiering and mathematical calculations.
• Record keeping.
• Standard safety practices and procedures.
• Basic principles of health and sanitation standards.

Ability To

• Work a variety of shifts including weekends, nights, and holidays as needed.
• Be flexible with changing assignments.
• Learn and follow compliant cash handling methods and procedures.
• Learn and follow proper cash register operation.
• Routinely demonstrate the City of Casper core values.
• Encourage safety protocols to all visitors and customers.
• Keep accurate records of work performed.
• Respond to inquiries, complaints, and requests.
• Follow written and verbal instructions and direction.
• Safely operate and handle equipment and supplies.
• Care for applicable tools and equipment.
• Handle multiple customers at the same time.
• Clean-up work sites in a neat and orderly fashion.
• Learn to assess problems in the field and conduct measures to correct the problem.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
• Establish and maintain effective working relationships with those contacted in the course of work.

Skill In

• Operating in a courteous, knowledgeable and tactful manner with staff and general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operation of modern office equipment, software, and operating systems/applications.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff and general public.
• Cashiering and mathematical calculations.

Training, Experience & Certifications

EDUCATION and EXPERIENCE

• High school diploma or equivalent (G.E.D.) preferred.
• Six (6) months of experience in a public setting providing customer service preferred.
• Must be at least 18 years of age.

LICENSING and CERTIFICATIONS

• Possession of a valid Wyoming Driver’s License.

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test.

The City of Casper utilizes direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical And Environmental Conditions

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and/or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, twisting, bending, lifting, gripping/grasping, talking, hearing, seeing and repetitive motions.

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, and pull or otherwise move objects, including the human body.

Incumbents are frequently subject to prolonged sitting, as well as standing, walking, or climbing relatively steep inclines and/or ladders on snow covered and icy surfaces. Physically demanding manual labor such as shoveling, raking, and digging is likely. Exposure to moving mechanical equipment and loud noise is expected. Incumbents are subject to frequent environmental exposures to dusts, odors, chemicals, sun, cold, moisture, and other extreme climate/weather conditions. Required personal protective equipment includes appropriate outerwear and footwear for outdoor winter weather, gloves, hearing protectors, and eye protectors.