Front Desk Attendant - Casper Recreation Center

City of Casper; Casper (WY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Training provided

Flexible scheduling

Job summary

City of Casper is seeking a Part-Time Front Desk Attendant at the Recreation Center to welcome visitors and support program registrations. You’ll be the first point of contact, helping guests feel informed and comfortable while learning cash handling and registration procedures.

The role emphasizes friendly, professional service, with training provided and flexible scheduling suitable for students or those seeking supplementary income in a community-focused environment.

Qualifications

• High school diploma or equivalent preferred.
• First Aid/CPR preferred.
• Six months experience in a public setting providing customer service preferred.
• Must be at least 16 years of age, preferably 18 or older.

Responsibilities

• Greet customers and answer questions at the front desk.
• Assist with admissions, registrations, and cashiering duties.
• Keep the front desk area clean and professional, learning cashier procedures.
• Help visitors navigate the facility and programs while maintaining safety.

Skills

Customer service

Cashiering

Communication

Education

HS diploma

Tools

Cash register

Job description

Class Summary

Assigned to: Casper Recreation Center

Part-Time - Open Until Filled

Join the team at Casper Recreation Center as a Part Time Front Desk Attendant and help create a welcoming, positive experience for our community every day.

As one of the first people visitors see when they arrive, Front Desk Attendants play an important role in helping guests feel informed, supported, and excited to enjoy the facility. This position is ideal for someone who enjoys working with people, staying active and engaged throughout the day, and contributing to a friendly, team oriented environment.

What You’ll Do

A typical day includes greeting customers, answering questions, and helping visitors navigate the facility and its programs. Staff assist with admissions, activity registrations, and cashiering duties while learning proper cash handling procedures and front desk operations.

Because the front desk is a fast paced environment, employees regularly assist multiple customers at once, respond to questions or concerns, and manage a variety of tasks throughout their shift. Staff also help maintain a clean and professional front desk area, follow safety procedures, and ensure guests have a safe and enjoyable experience at the Recreation Center and Aquatic Center.

Why Join Our Team

This is a great opportunity for someone who enjoys connecting with people and being part of a community focused organization. No two days are exactly the same, and employees interact with a wide variety of visitors while helping them enjoy everything the facility has to offer.

We provide training to help employees learn the facility layout, customer service expectations, cashiering procedures, and other skills needed to succeed. Flexible scheduling makes this an excellent fit for students, individuals seeking supplemental income, or anyone looking for meaningful part time work in a positive environment.

What We’re Looking For

Ideal candidates are personable, dependable, and comfortable working with people from all backgrounds. Successful employees are able to stay organized, communicate clearly, and remain professional in a busy environment with frequent interruptions.

Candidates Should Be Able To

• Provide excellent customer service
• Handle multiple tasks and prioritize effectively
• Learn cashiering and registration procedures
• Maintain professionalism and attention to detail
• Represent the City of Casper and its core values in a positive manner

Schedule and Hours

This part time position typically works 20 to 30 hours per week after training. Shifts may include evenings, weekends, and holidays.

Reporting Structure

Receives direction from higher level Parks and Recreation supervisory and management staff.

Typical Class Essential Duties

• Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone, about assigned recreational facility such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
• General oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
• Opens and close facilities as assigned and conduct walkthroughs for participant counts as needed.
• Assists with basic receptionist and clerical work including recordkeeping.
• Prepares and serves food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions as assigned.
• Stocks supplies such as food or retail sales inventory in a safe and efficient manner.
• Maintains clean and orderly cashier station and performs routine cleaning tasks as assigned.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

Knowledge Of

• Receptionist and customer service principles.
• Cashiering and mathematical calculations.
• Record keeping.

Ability To

• Work a variety of shifts including weekends and holidays.
• Learn cashiering methods and procedures.
• Learn cash register operation.
• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
• Facilitate visitor and customer traffic to their appropriate destination.
• Encourage safety protocols to all visitors and customers.
• Respond to inquiries, complaints, and requests.
• Maintain attention to detail in a work situation with frequent interruptions.
• Handle multiple customers at the same time.
• Learn general layout of facility to provide assistance to visitors and customers.
• Organize and/or prioritize to be efficient and effective with multiple tasks.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance
• Communicate effectively
• Follow written and verbal instructions and direction.
• Establish and maintain effective working relationships with those contacted in the course of work.

Skill In

• Cashiering and mathematical calculations.
• Record keeping.
• Conflict resolution.
• Operation of modern office equipment, software, and operating systems/applications.
• Operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
• Oral communication sufficient to exchange or convey information and to receive work direction.

Training, Experience & Certifications

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (G.E.D.) preferred.
• First Aid/CPR preferred.
• Six months experience in a public setting providing customer service preferred.
• Must be at least 16 years of age, preferably 18 years of age or older.

Licensing And Certification Requirements

• None

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test.

The City of Casper utilizes direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical And Environmental Conditions

• City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing.
• Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents in this position work indoors in a front desk/counter environment and are subject to the common noises associated with a front counter/customer service/office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.