ICAM Transition Manager

Guidehouse; Washington (District of Columbia); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Learning Opportunities

Employee Referral Program

Mobility Stipend

Job summary

Guidehouse in Washington, DC, seeks a seasoned identity governance operations professional to maintain Okta OIG as we move to steady-state service. You will manage provisioning/deprovisioning, entitlements, and lifecycle events to ensure secure access governance.

You will monitor connector health and data quality, resolve exceptions, and maintain SOPs and runbooks. The role requires 5+ years in IT operations, identity governance experience, on-site work five days a week, and active TS clearance.

Qualifications

• Five (5)+ years of overall work experience.
• Experience supporting IT operations, identity platforms, or enterprise technology environments.
• Experience with identity governance, access management, provisioning, deprovisioning, and lifecycle administration.
• Experience monitoring workflows, connectors, sync jobs, and identity data quality.
• Ability to troubleshoot and resolve operational issues, exceptions, and production support incidents.
• Experience developing and maintaining runbooks, SOPs, and technical/operational documentation.
• Experience supporting audits, certifications, or governance review activities.
• Strong communication, collaboration, and stakeholder engagement skills.
• Ability to work on site in Washington, DC, 5 days per week.
• An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD clearance.
• US Citizenship is contractually required.

Responsibilities

• Maintain and stabilize Okta Identity Governance (OIG) operations as the platform transitions into steady-state service.
• Manage provisioning and deprovisioning tasks, entitlement updates, and identity lifecycle events to support secure and efficient access governance.
• Monitor connector health, synchronization jobs, and identity attribute accuracy to ensure reliable system performance.
• Resolve workflow, provisioning, and governance exceptions, escalating issues as needed to maintain service continuity.
• Maintain runbooks, operations and maintenance (O&M) Standard Operating Procedures (SOP), and production documentation to support ongoing operations.
• Conduct governance audits, certification cycles, and role-model reviews to help ensure compliance and access integrity.
• Collaborate with stakeholders and technical teams to support issue resolution, process improvement, and operational readiness.

Skills

Identity governance

IT operations experience

Access management

Lifecycle administration

Stakeholder collaboration

Problem solving

Communication skills

Tools

Okta Identity Governance (OIG)

Job description

• Maintain and stabilize Okta Identity Governance (OIG) operations as the platform transitions into steady-state service.
• Manage provisioning and deprovisioning tasks, entitlement updates, and identity lifecycle events to support secure and efficient access governance.
• Monitor connector health, synchronization jobs, and identity attribute accuracy to ensure reliable system performance.
• Resolve workflow, provisioning, and governance exceptions, escalating issues as needed to maintain service continuity.
• Maintain runbooks, operations and maintenance (O&M) Standard Operating Procedures (SOP), and production documentation to support ongoing operations.
• Conduct governance audits, certification cycles, and role-model reviews to help ensure compliance and access integrity.
• Collaborate with stakeholders and technical teams to support issue resolution, process improvement, and operational readiness.

Job Family

Cyber Consulting

Travel Required

Up to 10%

Clearance Required

Active Top Secret (TS)

What You Will Do

• Maintain and stabilize Okta Identity Governance (OIG) operations as the platform transitions into steady-state service.
• Manage provisioning and deprovisioning tasks, entitlement updates, and identity lifecycle events to support secure and efficient access governance.
• Monitor connector health, synchronization jobs, and identity attribute accuracy to ensure reliable system performance.
• Resolve workflow, provisioning, and governance exceptions, escalating issues as needed to maintain service continuity.
• Maintain runbooks, operations and maintenance (O&M) Standard Operating Procedures (SOP), and production documentation to support ongoing operations.
• Conduct governance audits, certification cycles, and role-model reviews to help ensure compliance and access integrity.
• Collaborate with stakeholders and technical teams to support issue resolution, process improvement, and operational readiness.

What You Will Need

• Five (5)+ years of overall work experience.
• Experience supporting IT operations, identity platforms, or enterprise technology environments.
• Experience with identity governance, access management, provisioning, deprovisioning, and lifecycle administration.
• Experience monitoring workflows, connectors, sync jobs, and identity data quality.
• Ability to troubleshoot and resolve operational issues, exceptions, and production support incidents.
• Experience developing and maintaining runbooks, SOPs, and technical/operational documentation.
• Experience supporting audits, certifications, or governance review activities.
• Strong communication, collaboration, and stakeholder engagement skills.
• Ability to work on site in Washington, DC, 5 days per week.
• An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD.
• US Citizenship is contractually required.

What Would Be Nice To Have

• Experience with Okta Identity Governance (OIG) or other identity governance and administration (IGA) platforms.
• Experience supporting steady-state operations in a cybersecurity or defense-related environment.
• Familiarity with role-model governance, access certification campaigns, and entitlement management processes.
• Experience with process improvement or operational stabilization efforts during technology transitions.
• Prior experience supporting change management, training, or end-user communications for enterprise system rollouts.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.