ICA Team Manager

Lutheran Social Services of WI & Upper MI; West Allis (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedule

Robust Benefits Package

Medical/Dental/Vision

403B Retirement Plan

Life Insurance & Disability Coverage

Mileage Reimbursement

Paid Time Off

Employee Assistance Program

Technology Provided

Job summary

LSS-Connections, an ICA Team within Lutheran Social Services of WI & Upper MI, seeks a capable leader to empower clients and manage a dedicated team delivering services rooted in self-determination.

The role emphasizes team mentorship, budget oversight, and development of staff and outreach strategies within a flexible, benefits-rich nonprofit setting.

Qualifications

• Bachelor’s Degree in social work, psychology, human services, or related field (Master’s preferred).
• 3+ years experience working with similar populations; supervisory experience strongly preferred.
• Valid Driver’s License and satisfactory driving record.
• Ability to pass a Caregiver Background Check.
• Strong communication and leadership skills.
• Proficiency with Microsoft Suite and ability to learn internal systems.

Responsibilities

• Lead and mentor ICA Teams to deliver exceptional service.
• Ensure compliance with state ICA contract requirements.
• Build community connections and foster cultural competence.
• Oversee hiring, training, and development of team members.
• Manage budgets and maintain fiscal integrity.
• Support outreach strategies and ICA service enhancements.
• Flexible Schedule.
• Robust Benefits Package including Medical/Dental/Vision, 403B Retirement Plan, Life Insurance & Disability Coverage, Mileage Reimbursement, Paid Time Off, Employee Assistance Program, and Technology Provided.

Skills

Team leadership

Supervisory experience

Communication

MS Office

Driver's License

Education

Bachelor's Degree

Master’s preferred

Tools

Microsoft Suite

Job description

Location: SE WI / Hybrid
Organization: Connections – An IRIS Consultant Agency by Lutheran Social Services of WI & Upper MI

Choose to be part of a team grounded in the virtues of being :
Humble
Hungry
People Smart

At LSS-Connections, we’re a non-profit organization that values inclusivity, diversity, transparency, respect for ideas, ownership, and accountability—all while working toward a shared vision.

As an ICA Team Manager, you’ll empower clients to live the promise of self-determination and lead a team of professionals dedicated to making a difference.

What You’ll Do

• Lead and mentor ICA Teams to deliver exceptional service.
• Ensure compliance with state ICA contract requirements.
• Build community connections and foster cultural competence.
• Oversee hiring, training, and development of team members.
• Manage budgets and maintain fiscal integrity.
• Support outreach strategies and ICA service enhancements.
• Flexible Schedule
• Robust Benefits Package :
  • Medical/Dental/Vision
  • 403B Retirement Plan
  • Life Insurance & Disability Coverage
  • Mileage Reimbursement
• Paid Time Off : Vacation, Sick, Personal, and 10 Paid Holidays
• Employee Assistance Program
• Technology Provided : Laptop, Cell Phone, Printer, Office Supplies

Qualifications

• Bachelor’s Degree in social work, psychology, human services, or related field (Master’s preferred).
• 3+ years experience working with similar populations; supervisory experience strongly preferred.
• Valid Driver’s License and satisfactory driving record.
• Ability to pass a Caregiver Background Check.
• Strong communication and leadership skills.
• Proficiency with Microsoft Suite and ability to learn internal systems.

Physical Demands & Work Environment

• Regularly required to talk or hear; frequently stand, walk, and sit.
• Occasionally lift/move up to 10 pounds.
• Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.
• Keyboarding required for this position.
• Work occurs in community environments (home, office, community settings) and may involve outdoor conditions during travel.
• Possible exposure to chemical fumes, smoke, dust, mildew, and pets in client homes.
• Noise level is usually moderate.

Travel

• Ability to travel on day trips up to 50%; occasional overnight travel may be required.

LSS is an Equal Opportunity Employer (EOE).

Education

Bachelor Degree or better in Hum. Serv. or Related Field or related field.

Preferred

Bachelor Degree or better in Hum. Serv. or Related Field or related field.

Licenses & Certifications

Required

Driver's License

Preferred

LT Care Func. Screener

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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