Case Manager 05532501

Institute for Community Living Inc.; New York (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness programs

Education support

Commuter benefits

Job summary

Institute for Community Living Inc. is seeking a role that provides direct services to individuals with mental health needs through home visits, counseling, and coordinated care.

The position emphasizes crisis intervention, service coordination, and advocacy to access medical, social, educational, vocational, and financial resources within a community-based setting. The role requires engagement with an interdisciplinary team and regular travel to consumer residences, performing duties with

Qualifications

• Bachelor’s degree in a human services field
• Associate’s degree in a human services field with two years of direct service experience
• High school diploma/GED with four years of direct human services experience

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Coordinate services with care managers, ICL staff, and external providers.
• Perform crisis assessment and intervention; refer to appropriate services.
• Advocate for consumer needs within ICL and with external providers.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.

Skills

Direct service experience

Counseling

Crisis intervention

Service coordination

Education

Bachelor’s degree in human services

Associate’s degree in human services

High school diploma or GED

Job description

• Bachelor’s degree in a human services field
• Associate’s degree in a human services field and two years of full‑time direct service experience
• High school diploma/GED and four years of full‑time human services experience

Experience: Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination.

Certifications/Licenses:

• No specific license required.
• Must be able to travel within the community; a valid driver’s license may be preferred depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences).

Compensation:

What we Offer: We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision.

Primary Responsibilities:

Conduct home visits to provide supportive counseling and independent living assistance.

Help consumers modify behaviors, build insight, and develop coping skills.

Assess needs, gather medical/psychosocial information, and develop individualized service plans.

Maintain accurate case records, documentation, assessments, and quarterly reviews.

Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.

Coordinate services with care managers, ICL staff, and external providers.

Assist consumers in accessing community resources, benefits, and vocational opportunities.

Perform crisis assessment and intervention; refer to appropriate services.

Accompany consumers to medical, social service, and government appointments.

Report incidents and complete incident documentation per policy.

Conduct safety and cleanliness inspections of consumer residences.

Plan and facilitate recreational or social activities.

Participate in meetings, supervision, and required training.

Advocate for consumer needs within ICL and with external providers.

Perform other related duties as assigned.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.