IRIS Consultant - Eau Claire Area

Lutheran Social Services; Eau Claire (WI); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO and Paid Holidays

Mileage Reimbursement

403(b) Retirement Plan

EAP and wellness programs

PSLF eligible employer

Job summary

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) seeks an IRIS Consultant to support adults, older adults, and individuals with disabilities through Wisconsin's IRIS program. The role blends case management, care coordination, social work, and long-term care in a community-based setting.

You will build relationships, coordinate services, promote self-determination, and ensure safety while helping participants live independently and access needed resources.

Qualifications

• Bachelor-level degree in a relevant field and at least one year of supervised experience working with older adults or individuals with disabilities.
• Alternatively, four (4) or more years of direct experience providing services to older adults or individuals with disabilities.
• Possession or eligibility as an IRIS Consultant under Wisconsin DHS exemption is acceptable.

Responsibilities

• Develop and maintain trusted relationships with IRIS participants.
• Assist participants in creating and updating individualized IRIS Support and Services Plans.
• Conduct monthly participant contacts and required quarterly in-person visits.
• Promote participant choice, self-direction, independence, and community inclusion.
• Monitor participant health, safety, and program outcomes.
• Educate participants about IRIS enrollment requirements, eligibility, and available resources.
• Collaborate with ADRCs, healthcare providers, and service providers.
• Maintain accurate case documentation within required systems.
• Complete documentation within compliance standards and timelines.
• Assist with annual Long-Term Care Functional Screens when applicable.
• Work independently while collaborating with an interdisciplinary team.

Skills

Strong communication

Relationship-building

Independent work

Flexible schedule

Smartphone/tablet proficiency

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Special Education, Nursing, Rehabilitation Services, Healthcare Administration, or a related field

Four or more years of direct experience with older adults or individuals with disabilities

Job description

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents?

IRIS Consultant

Case Manager | Long-Term Care Consultant | Disability Services Coordinator

Eau Claire/Chippewa, WI (Hybrid)
Full-Time | 40 Hours/Week | Monday-Friday | 8:00 AM-5:00 PM
Travel Required (30-50%)
Benefits Eligible

Empower Individuals to Live Independently

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a compassionate, organized, and self-motivated IRIS Consultant to support adults, older adults, and individuals with disabilities through Wisconsin's IRIS (Include, Respect, I Self-Direct) Program.

This position combines elements of case management, care coordination, social work, disability services, long-term care, and community-based support to help participants maintain independence, achieve personal goals, and direct their own services.

As an IRIS Consultant, you will build meaningful relationships with participants, coordinate services, promote self-determination, and ensure health and safety while supporting participants in living the life they choose.

Why Join LSS?

At LSS, you'll have the opportunity to make a lasting impact while helping individuals maintain control over their long-term care services and community involvement. Join a growing organization committed to dignity, inclusion, and person-centered support.

What You'll Do

As an IRIS Consultant, you will:

• Develop and maintain trusted relationships with IRIS participants
• Assist participants in creating and updating individualized IRIS Support and Services Plans
• Conduct monthly participant contacts and required quarterly in-person visits
• Promote participant choice, self-direction, independence, and community inclusion
• Monitor participant health, safety, and program outcomes
• Educate participants about IRIS enrollment requirements, eligibility, and available resources
• Collaborate with Aging and Disability Resource Centers (ADRCs), healthcare providers, community organizations, and service providers
• Maintain accurate and timely case documentation within required systems
• Complete documentation within established compliance standards and timelines
• Assist with annual Long-Term Care Functional Screens when applicable
• Work independently while collaborating with an interdisciplinary support team

Qualifications

Required

One of the following:

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Special Education, Nursing, Rehabilitation Services, Healthcare Administration, or a related field and at least one year of supervised experience working with older adults or individuals with disabilities

OR

• Four (4) or more years of direct experience providing services to older adults or individuals with disabilities

OR

• Current IRIS Consultant in good standing with a Wisconsin DHS-approved exemption

Preferred Skills & Experience

Experience in any of the following is highly desirable:

• Case management
• Care coordination
• Disability services
• Long-term care
• Social work
• Human services
• Aging services
• Community-based services
• Medicaid waiver programs
• Behavioral health
• Independent living services
• Person-centered planning
• Healthcare navigation
• Family support services

Additional Qualifications

• Strong communication and relationship-building skills
• Ability to work independently and manage a flexible schedule
• Proficiency with smartphones, tablets, and computer systems
• Commitment to participant rights, dignity, and self-determination
• Ability to serve diverse populations with cultural awareness and respect

Bilingual Candidates Encouraged to Apply

Fluency in any of the following languages is highly valued:

• Spanish
• Hmong
• Arabic
• Russian
• American Sign Language (ASL)
• Other languages commonly spoken in Wisconsin communities

Benefits

LSS offers a comprehensive benefits package including:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Paid Time Off (PTO)
• 10 Paid Holidays
• Mileage Reimbursement
• 403(b) Retirement Plan
• Employee Assistance Program (EAP)
• Annual Wage Increases
• Calm Premium Wellness App
• UKG Wallet Early Wage Access
• Service Awards and Employee Recognition
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PSLF Education and Support Resources

Requirements

• Valid driver's license
• Reliable transportation
• Ability to travel throughout Milwaukee and surrounding counties
• Satisfactory driving record consistent with LSS Driver Safety requirements
• Ability to meet organizational automobile insurance standards

Join Our Growing IRIS Team

If you're passionate about social services, case management, disability advocacy, long-term care, independent living, healthcare coordination, and helping people achieve their goals, we'd love to hear from you.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Education

Bachelor Degree of Hum. Serv. or Related Field (required)

Licenses & Certifications

Driver's License (required)