IBM i Operations & Support Manager (Remote)

TEKsystems

United States

Remote

USD 120,000 - 125,000

Full time

4 days ago

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Job summary

TEKsystems is seeking a Customer Support Manager for a fully remote role, supporting IBM i-based applications and services. You will bridge business and technical teams to resolve issues, analyze data, and drive process improvements.

Based in the United States, the role emphasizes operational support, data analysis, and modernization efforts using DB2, SQL, and RPG ILE, with a focus on meeting service levels and stakeholder needs.

Qualifications

Bachelor's degree or equivalent practical experience.
Minimum 5 years in customer or application support roles.
Strong IBM i OS, job processing, and troubleshooting knowledge.
Advanced SQL and DB2 for IBM i to analyze data and validate issues.
Experience guiding RPG ILE developers.

Responsibilities

Support internal business users by investigating, triaging, troubleshooting, and resolving reported issues with proper ticketing and prioritization.
Collaborate with engineering, operations, and product teams to address application, data, and process issues.
Work with IT Operations to support enterprise applications and modernization initiatives.
Monitor queues, analyze data and system behavior to identify root causes and propose solutions.
Assist testing, validation, and implementation of system enhancements and fixes.
Contribute to continuous improvement and service excellence.