IAM Operations Specialist: Okta & SailPoint

Insight Global; Cary (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking an IAM Analyst to join the Identity & Access Management team. The role focuses on IAM operations, access management, troubleshooting, and customer support within Okta and SailPoint across a large enterprise environment.

You will handle joiner/mover/leaver processes, manage provisioning/deprovisioning, and collaborate with application owners and stakeholders to resolve access issues. Strong communication and customer service are essential.

Qualifications

• 2-5 years of Identity & Access Management (IAM) experience.
• Hands-on experience administering or supporting Okta.

Responsibilities

• Manage and resolve IAM support tickets related to access requests, account issues, provisioning, authentication, and authorization.
• Troubleshoot user access issues across Okta, SailPoint, Active Directory, Entra ID, and integrated enterprise applications.
• Support identity lifecycle management activities including joiner, mover, leaver (JML) processes, onboarding, transfers, and deprovisioning.
• Investigate provisioning failures, access discrepancies, and authentication issues.
• Assist with access reviews, certifications, governance processes, and compliance-related activities.
• Support Okta and SailPoint administration, configuration, and operational maintenance.
• Partner with end users, application owners, and internal stakeholders to resolve access-related issues.
• Create and maintain operational documentation, troubleshooting guides, and process documentation.
• Escalate complex technical issues to senior IAM engineers as appropriate.
• Participate in an on-call rotation with the broader IAM team.

Skills

IAM experience

Okta administration

PowerShell

Python

APIs

REST services

JSON

SAML

OAuth

OIDC

LDAP integrations

Education

Bachelor's Degree in Information Technology, Cybersecurity, Computer Science, MIS, or related field

Tools

Okta

SailPoint IdentityNow

Entra ID

Job description

Insight Global is seeking an IAM Analyst to join the Identity & Access Management team. The role focuses on IAM operations, access management, troubleshooting, and customer support within Okta and SailPoint across a large enterprise environment.

You will handle joiner/mover/leaver processes, manage provisioning/deprovisioning, and collaborate with application owners and stakeholders to resolve access issues. Strong communication and customer service are essential.