IAM L2 Support Engineer (MIM)

GCS Recruitment; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

GCS Recruitment is looking for a Technical Analyst to provide Level 2 operational support for Identity & Access Management systems in the United States. The role requires expertise in Microsoft Identity Manager (MIM) along with strong SQL Server skills for investigation and reporting. You will oversee incident resolution, monitor scheduled tasks, and produce operational documentation.

Ideal candidates should have experience with application support, a solid understanding of Active Directory concepts, and the ability to work independently and within a team environment. Strong communication skills and a 'can-do' attitude are essential for overcoming challenges.

Qualifications

• Experience in Level 2 application support for enterprise systems.
• Strong SQL Server skills, including querying and reporting.
• Knowledge of Microsoft Identity Manager operations.

Responsibilities

• Provide Level 2 operational support for identity management systems.
• Triage and resolve incidents; monitor sync/provisioning jobs.
• Produce operational documentation and maintain runbooks.

Skills

Level 2 application support

Microsoft Identity Manager (MIM)

SQL Server

Active Directory

Communication skills

Tools

MS Excel

Visio

Confluence

Job description

GCS Recruitment is looking for a Technical Analyst to provide Level 2 operational support for Identity & Access Management systems in the United States. The role requires expertise in Microsoft Identity Manager (MIM) along with strong SQL Server skills for investigation and reporting. You will oversee incident resolution, monitor scheduled tasks, and produce operational documentation.

Ideal candidates should have experience with application support, a solid understanding of Active Directory concepts, and the ability to work independently and within a team environment. Strong communication skills and a 'can-do' attitude are essential for overcoming challenges.