I.T. Technician III

W.O. Grubb Crane Rental; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

W.O. Grubb Crane Rental in Richmond, VA is seeking an IT Technician III to install, modify, and repair personal computer hardware and software, and to provide technical support to system users. You will assess changes in work practices and assist with office moves.

The role requires strong problem-solving skills, 3–5 years IT experience, and the ability to pass security checks. Some travel to other branches may be required.

Qualifications

• High School diploma or equivalent.
• 3-5 years of IT experience.
• Strong analytical and problem-solving skills.
• Must be able to pass a drug test, background check, and fit for duty test.

Responsibilities

• Assist with Office Moves
• (Physical) Parse Salesman Danger Notes
• Install Wi-Fi Pucks
• Install CrowdStrike
• Configure Mechanic Laptop
• Run Network Cables
• Give feedback on Vendors and Products
• Call Vendor for Support
• Call Service Provider for Support
• Edit NexGen Security Profiles
• Update Branch Managers
• Remote Site Visits
• Train Users on NexGen
• Maintain iMan jobs
• Office App Support (save/print/open)
• Emergency Mgmt (Level 1)
• Send All Employee Email
• Reasonable accommodations will be made to enable individuals with disabilities to perform the tasks.
• Some travel to other branch locations may be required.

Skills

Analytical skills

Drug test / background check / fit for

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's degree or equivalent

Tools

Windows 10

VMware

Active Directory/Server

Job description

• Run Network Cables

Description

Description Summary

An I.T. Technician III installs, modifies, makes repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This individual makes suggestions and recommendations to the changes in work practices or procedures. The I.T. Technician III is expected to work as necessary to perform duties required.

Responsibilities

• Assist with Office Moves
• (Physical) Parse Salesman Danger Notes
• Install Wi-Fi Pucks
• Install CrowdStrike
• Configure Mechanic Laptop
• Run Network Cables
• Give feedback on Vendors and Products
• Call Vendor for Support
• Call Service Provider for SupportAdd Disposables to Inventory
• Edit NexGen Security Profiles
• Update Branch Managers
• Remote Site Visits
• Train Users on NexGen
• Maintain iMan jobs
• Office App Support (save/print/open)
• Emergecy Mgmt(Level 1)
• Send All Employee Email

Knowledge, Skills, and Experience

Essential:

• High School diploma or equivalent combination of education and experience;
• 3-5 years of I.T. experience;
• Strong analytical and problem-solving skills;
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Bachelor's degree or equivalent combination of education and experience;
• Network Management / Active Directory - Server R8 2012 and up
• Corporate Rollouts / Phone systems / Routers / Switches - General IP Based Knowledge
• Enterprise Level Backup Structure and Awareness i.e. - Veeam, Synology, Barracuda
• ISP Hosting Knowledge / General -
• Microsoft Exchange (Hosted) Software 2012/up General knowledge
• Office 365,Visio,Windows 10,AutoCad/Install only ,Adobe Acrobat,
• Firewall/Security - SonicWall VPN, Cisco - Programming Level II or/ General Knowledge
• Strong interpersonal skills for interacting with employees, branch manager, and Senior Management;
• Strong personal computer skills; Windows 10 pro / Server 12r8 / VMWARE /
• Prefer candidates with proficient oral and written communication skills, technical skills, and functional skills.

Reasonable accommodations will be made to enable individuals with disabilities to perform the tasks.

Some travel to other branch locations may be required.

Work Environment

Majority of time spent in an office environment. The employee may be required to wear appropriate PPE equipment when exposed to external environment. The employee could occasionally be exposed to extreme temperatures or other inclement weather.

W.O. Grubb Crane Rental is proud to be an Equal Opportunity Employer