Hyperscale Data Center Operations Lead

NextGenEnergyJobs; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NextGenEnergyJobs is seeking a Technical Customer Operations Manager to align operations with hyperscale customers and manage day-to-day technical inquiries. You will coordinate incident response, capacity planning, change management, and performance reporting, translating complex technical concepts into clear guidance for customers.

The role emphasizes strong communication, prioritization, and problem-solving in a fast-paced data center environment, with a focus on reliability and customer

Qualifications

• 5+ years in data center operations or customer-facing tech roles.
• Experience with hyperscale or large-scale enterprise customers.
• Proven incident management and stakeholder communications.
• Strong understanding of data center infrastructure and ITIL concepts.

Responsibilities

• Serve as primary operational contact between internal teams and the customer’s operations group.
• Ensure alignment of customer requirements with internal processes and incident handling.
• Coordinate technical issue resolution with engineering and operations.
• Monitor and report on data center performance against SLAs and KPIs.
• Lead incident management, escalation, and post-incident reviews.
• Collaborate on capacity planning and change management with the customer.
• Engage with the customer to gather feedback and improve service delivery.
• Support project coordination for site developments and upgrades.

Skills

Data center operations

Incident management

Customer liaison

Cross-functional communication

Capacity planning

Change management

Cloud infrastructure

ITIL

Job description

NextGenEnergyJobs is seeking a Technical Customer Operations Manager to align operations with hyperscale customers and manage day-to-day technical inquiries. You will coordinate incident response, capacity planning, change management, and performance reporting, translating complex technical concepts into clear guidance for customers.

The role emphasizes strong communication, prioritization, and problem-solving in a fast-paced data center environment, with a focus on reliability and customer