Hygiene Coordinator

Royal Oak Dental Group; Siler City (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Royal Oak Dental Group in Siler City, NC is seeking a Hygiene Coordinator to join our patient care team. You will manage front desk duties, coordinate treatment planning, and ensure a warm, welcoming experience from check-in to check-out.

Ideal candidates bring administrative experience, exceptional customer service, teamwork, and the ability to multitask and follow up with x-rays, labs, and external offices. Bilingual abilities are a strong asset.

Qualifications

• Administrative and clerical experience (check-in/check-out, treatment planning).
• Excellent customer service with a patient-centered approach.
• Strong teamwork and work ethic.
• Excellent multitasking and phone skills.
• Ability to follow up with x-rays, labs, and outside offices.
• Bilingual ability is a strong asset.

Responsibilities

• Patient Check-In & Check-Out: Greet patients and manage the process to ensure accurate information.
• Customer Service & Communication: Answer calls promptly with welcoming communication.
• Treatment Planning & Presentation: Coordinate general dental treatment planning and present details to patients.
• Administrative & Clerical Support: Handle clerical work and follow up on x-rays, labs, and office communications.
• Team Collaboration: Work with clinical and admin teams to maintain patient care standards.

Skills

Admin experience

Customer service

Team player

Multitasking

Phone skills

Bilingual

Tools

Eaglesoft

Job description

Description

About Us

At Royal Oak - Siler City, we pride ourselves on delivering exceptional general dentistry and comprehensive dental care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Hygiene Coordinator to join us.

Position Overview

We are looking for a highly motivated Hygiene Coordinator to be an essential part of our patient care team. The ideal candidate will provide top-notch customer service, manage administrative and clerical workflows smoothly, and ensure every patient has a wonderful experience from check-in to check-out.

Key Responsibilities

• Patient Check-In & Check-Out: Greet patients warmly, manage the check-in/check-out process, and ensure all information is accurate.
• Customer Service & Communication: Answer phone calls promptly and professionally, providing welcoming and effective communication.
• Treatment Planning & Presentation: Coordinate general dental treatment planning and present treatment details clearly to patients.
• Administrative & Clerical Support: Handle general clerical work, follow up on x-rays, labs, and communications with other offices.
• Team Collaboration: Work closely with the clinical and administrative teams to maintain high standards of patient care and efficient office operations.

Required Skills and Qualifications

• Administrative and clerical experience, including check-in, check-out, and treatment planning
• Excellent customer service skills with a patient-centered approach
• Exceptional teamwork and a strong work ethic
• Excellent multitasking abilities and phone skills
• Ability to follow up effectively with x-rays, labs, and outside offices
• Bilingual ability is a strong asset

Desired Skills and Qualifications

• Experience with Eaglesoft practice management software
• Bilingual proficiency

Dress Code / Uniform

• Scrubs