Hydrovac Tech Support Specialist — Field & Dealer Liaison

Brandt Group of Companies; Hudson (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Career advancement

Benefits coverage

Retirement savings

Job summary

Brandt Group of Companies is seeking a Technical Support & Field Service specialist to join our team. You will provide advanced technical support to dealers and customers, diagnose hydrovac equipment issues, and coordinate with Engineering to implement fixes.

You will lead on-site start-ups, support warranty programs, and travel extensively to service sites. The ideal candidate has 5+ years in technical support or field-based roles, hands-on hydrovac experience, strong mechanical/electrical

Qualifications

• Minimum 5 years of experience in technical support, service, or field-based roles supporting heavy equipment or hydrovac equipment.
• Experience working with dealer networks and customers.
• Hands-on experience with hydrovac systems (water systems, vacuum systems, hydraulics, electrical, and structural components) is considered an asset.
• Strong mechanical, hydraulic, and electrical troubleshooting skills.
• Ability to diagnose complex issues and support root cause analysis.
• Strong communication and relationship-building skills.
• Ability to work independently while collaborating with cross‑functional teams.
• Willingness to travel extensively (up to 70%).
• Valid Driver’s License
• Ability and willingness to obtain and maintain any required licensing to operate hydrovac trucks in the U.S. (CDL or equivalent)

Responsibilities

• Provide advanced technical support to dealers and customers to resolve issues and minimize equipment downtime.
• Lead response for complex or high-impact product issues, including on-site support as required.
• Diagnose equipment issues, assess application and usage, and support effective repair solutions.
• Coordinate with Technical Support, Engineering, and Product teams to implement approved fixes.
• Support new machine start-ups and early-life issue resolution.
• Ensure dealers are equipped to support Brandt Hydrovac Trucks through strong service capability and technical proficiency.
• Proper parts stocking levels aligned with product requirements.
• Clear understanding of warranty processes and systems.
• Identify gaps in dealer readiness and work collaboratively to strengthen overall support capabilities.
• Support onboarding and capability development of new dealers as they are introduced to the hydrovac product line.
• Reinforce expectations for aftermarket support standards across the dealer network.
• Provide field-based technical input and recommendations to support accurate and timely warranty claim adjudication.
• Support dealers in submitting complete and accurate warranty claims in alignment with Brandt policies.
• Assist in execution of Product Improvement Programs (PIPs), service campaigns, and field updates.
• Ensure dealers understand and adhere to warranty processes and requirements.
• Gather, document, and report detailed failure data, including configuration, application, operating conditions, and failure modes.
• Assess real-world hydrovac usage to identify contributing factors related to setup, operation, or application.
• Support root cause analysis in collaboration with Technical Support and Engineering teams.
• Identify recurring issues and trends to support product quality improvements.
• Build and maintain strong working relationships with dealer Service and Parts teams.
• Conduct regular dealer visits to support product performance and reinforce support expectations.
• Travel with dealer personnel as required to inspect equipment, verify setup, and support repair execution.
• Act as the primary field contact between dealers and internal Brandt teams.
• Deliver technical training on hydrovac operation, maintenance, troubleshooting, and warranty processes.
• Support onboarding and capability development for dealers as products are introduced or updated.
• Assist in development of training materials and programs tailored to hydrovac applications.
• Support Sales teams with technical expertise during product demonstrations and customer interactions.
• Participate in pre-sales discussions to ensure proper product application and setup.
• Provide structured reporting on field activity, product issues, and emerging trends.
• Ensure alignment across internal teams throughout issue resolution.
• Monitor dealer and customer satisfaction and support follow-up actions as required.

Skills

Technical support

Field service

Hydrovac equipment

Diagnostics

Root cause analysis

Communication

Travel up to 70%

Driver's license

Job description

Brandt Group of Companies is seeking a Technical Support & Field Service specialist to join our team. You will provide advanced technical support to dealers and customers, diagnose hydrovac equipment issues, and coordinate with Engineering to implement fixes.

You will lead on-site start-ups, support warranty programs, and travel extensively to service sites. The ideal candidate has 5+ years in technical support or field-based roles, hands-on hydrovac experience, strong mechanical/electrical