Hydrovac Field Support Specialist

Brandt Industries USA Ltd; Hudson (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Health, dental, insurance

Retirement matching

Job summary

Brandt Industries USA Ltd is seeking a fully qualified Technical Support & Field Specialist based in Hudson, IL. The role focuses on advanced technical support to dealers and customers, on-site issue resolution, and coordination with engineering and product teams to implement fixes.

You will support new machine start-ups, warranty processes, and field-driven product improvements, while traveling to dealer sites as required to ensure high service standards.

Qualifications

• Minimum 5 years of experience in technical support, service, or field-based roles supporting heavy equipment or hydrovac equipment.
• Experience working with dealer networks and customers.
• Hands-on experience with hydrovac systems (water systems, vacuum systems, hydraulics, electrical, and structural components) is an asset.
• Strong mechanical, hydraulic, and electrical troubleshooting skills.
• Ability to diagnose complex issues and support root cause analysis.

Responsibilities

• Provide advanced technical support to dealers and customers to resolve issues and minimize equipment downtime.
• Lead response for complex or high-impact product issues, including on-site support as required.
• Diagnose equipment issues, assess application and usage, and support effective repair solutions.
• Coordinate with Technical Support, Engineering, and Product teams to implement approved fixes.
• Support new machine start-ups and early-life issue resolution.
• Ensure dealers are equipped to support Brandt Hydrovac Trucks through strong service capability and technical proficiency.
• Identify gaps in dealer readiness and work collaboratively to strengthen overall support capabilities.
• Provide field-based technical input and recommendations to support warranty adjudication and product programs.

Skills

Technical support

Hydrovac systems

Dealer networks

Troubleshooting

Travel up to 70%

Job description

Brandt Industries USA Ltd is seeking a fully qualified Technical Support & Field Specialist based in Hudson, IL. The role focuses on advanced technical support to dealers and customers, on-site issue resolution, and coordination with engineering and product teams to implement fixes.

You will support new machine start-ups, warranty processes, and field-driven product improvements, while traveling to dealer sites as required to ensure high service standards.