Hydro Flask Sales Assistant - Hybrid, Customer Support Pro

Helen of Troy; Bend, Northern (OR, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Paid Parental Leave

401(k) with company match

Basic Life Insurance

Short Term Disability

Long Term Disability

Paid Time Off

Paid Charitable Leave

Educational Assistance

Job summary

Helen of Troy's Hydro Flask Sales for Bend, OR seeks a Sales Assistant to support the Sales Manager. Hybrid work 3 days onsite with Tue-Thu in office and Mon/Fri optional remote; you will handle orders, inquiries, new accounts, and reporting to retailers and reps.

You will coordinate with Marketing, ensure data accuracy in Oracle, and identify opportunities to grow sales while delivering strong customer service and cross-functional collaboration.

Qualifications

• Associates degree
• 1+ year of experience in Customer Service or Account Management
• Demonstrated high level of customer service, teamwork and proactive problem solving
• Strong communication skills: verbal, written and listening
• Proficiency using MS Office: Excel, Word, PowerPoint, Outlook
• Ability to engage with internal and external stakeholders on account support

Responsibilities

• Serve as primary point of contact for rep and retailer inquiries related to order management and product inquiries
• Resolve invoicing/credit card issues where appropriate or as assigned by the Sales Manager
• Manage order entry and order revisions
• Identify and resolve order fulfillment issues and communicate with cross-functional teams
• Proactively communicate OOS concerns and suggest replacements
• Manage New Account Setup for approved new accounts
• Set up/drive monthly meeting recaps with Retailer and internal team
• Coordinate with Marketing to update channel resources each season
• Communicate seasonal marketing updates to sales reps
• Provide current inventory and ad hoc reports
• Identify opportunities to increase sales and propose to Sales Manager
• Work with shared services to resolve account issues
• Liaise between reps and retailers for customization orders
• Ensure data accuracy in Oracle and update retailer and rep information

Skills

Customer service

Teamwork

Problem solving

Communication

MS Office

Stakeholder engagement

Education

Associates degree

Bachelor’s Degree

Tools

Oracle ERP

CRM systems

Job description

Helen of Troy's Hydro Flask Sales for Bend, OR seeks a Sales Assistant to support the Sales Manager. Hybrid work 3 days onsite with Tue-Thu in office and Mon/Fri optional remote; you will handle orders, inquiries, new accounts, and reporting to retailers and reps.

You will coordinate with Marketing, ensure data accuracy in Oracle, and identify opportunities to grow sales while delivering strong customer service and cross-functional collaboration.