Sales Assistant - Hydro Flask

OXO International Inc.; Bend (OR); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

401(k) with company match

Paid Holidays

Parental Leave

Life Insurance

PTO

Volunteer Leave

Educational Assistance

Job summary

Helen of Troy is seeking a Sales Assistant in Bend, OR (hybrid: in-office Tue–Thu, remote Mon/Fri) to support the Hydro Flask sales channel. You will be the primary contact for order management, product inquiries, and retailer support, helping ensure accurate data and smooth processing.

The role emphasizes customer service, teamwork, and proactive problem solving. Benefits include healthcare, 401(k), and paid time off, with opportunities to collaborate across brands and channels.

Qualifications

• Associates degree and 1+ year of customer service experience.
• Strong communication skills and teamwork.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Support Sales Manager and serve as a knowledgeable resource for reps and retailers.
• Handle order management and product inquiries as the primary point of contact.
• Resolve invoicing/credit card issues in collaboration with Sales Manager as needed.
• Manage order entry and revisions, and track fulfillment issues with cross functional teams.

Skills

Customer service

Teamwork

Problem solving

Education

Associates degree

Bachelor’s Degree

Tools

MS Office

Job description

Our Home & Outdoor division is united by thoughtful design and lasting quality. From kitchens to campsites, we provide consumers with premium, innovative products for life -- in and out of the home. This business unit includes our OXO, Osprey, and Hydro Flask brands, and this role may support one or more of these brands. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Sales Assistant, HF Department: Sales for Hydro Flask
Work Location: Bend, OR, Hybrid (work 3 days onsite)
Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

• The Sales Assistant proactively supports the Sales Manager, ensuring that sales reps and retailers have a knowledgeable resource for information related to their specific channel of business.
• Serve as primary point of contact for rep and retailer inquiries related to order management and Product Inquiries.
• Serve as the initial point of contact to help resolve invoicing/credit card issues (where appropriate or as assigned by the Sales Manager).
• Manage order entry and order revisions.
• Identify, track and resolve order fulfillment issues and communicate to the appropriate cross functional team(s), account contacts and/or sales rep.
• Proactively communicate with reps/retailers any OOS concerns, suggestively selling and offering replacement UPC’s.
• Manage the New Account Setup process for approved new accounts.
• Set-up/drive Monthly meeting Recaps with Retailer and internal team
• Coordinate with Marketing team and Sales & Operations Manager to update channel resources each season (scan guides, price lists, order forms, etc.)
• Communicate seasonal marketing updates to sales reps (retail assets, digital marketing assets, SWAY, Salsify, etc.).
• Provide current inventory and ad hoc reports as requested.
• Identify opportunities for increasing sales; propose these opportunities to the Sales Manager.
• Work with various shared services teams to resolve account issues (billing, vendor compliance, etc.).
• Serve as a liaison between reps and retailers for customization orders within assigned channel.
• Ensure data accuracy in Oracle, updating retailer and rep information as necessary.
• Participate in other special projects or company initiatives as assigned.

Skills needed to be successful in this role:

• High level of customer service, teamwork and proactive problem solving.
• Ability to effectively engage with all internal and external partners on matters of account support and selling.

Minimum Qualifications:

• Associates degree 1 + year of experience in Customer Service (retail, sales, call center client-account support, etc.) or Account Management.
• Demonstrated high level of customer service, teamwork and proactive problem solving.
• Strong communication skills: verbal, written and listening skills.
• Proficiency using MS Office: Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to effectively engage with all internal and external stakeholders on matters of account support and selling.
• Authorized to work in the United States on a full-time basis.

Preferred Qualifications:

• Bachelor’s Degree.
• Experience with Oracle ERP System or similar system.
• Customer Relationship Manager (CRM) systems experience.

Benefits:

• Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all employees can thrive.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. To request an accommodation, please contact Human Resources at [phone].

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories. We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

Why Join Helen of Troy?

We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best-in-class capabilities in every corner of our company. We cultivate careers and celebrate our shared success as we create long-term sustainable value together. With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy. #WeAreHelenofTroy #Elevating Lives #SoaringTogether