Hydrant Meter Program Lead & Meter Data Analyst

American Water Works Association; Ashburn (VA); On-site; USD 54,000 - 70,000; Full time

Job summary

Loudoun Water, located in Ashburn VA, is a public utility seeking an Administrative Report Technician to support water meter performance, communicate with customers and departments for follow-up, and lead Loudoun Water’s Hydrant Meter Rental Program. Responsibilities include analyzing meter data, processing work orders, notifying customers of potential leaks, and maintaining related programs.

Requirements: high school diploma (associate preferred), three years in utility billing and customer

Qualifications

• Graduation from high school; an associate degree is preferred.
• Three years’ experience in progressively responsible and complex utility billing and technical assignments.
• Three years of direct customer service experience, preferably with a public utility.
• System knowledge and strong analytical skills required; advanced education may substitute some work experience.
• Proficiency in MS Office Suite.

Responsibilities

• Leads, plans, coordinates and enforces the Hydrant Meter Rental Program, including outside inspections.
• Analyze the Advanced Metering Infrastructure, Meter Data Management System and BI reports; process Work Orders promptly.
• Analyze meter usage data for irregular patterns.
• Notify customers of potential leaks.
• Create and complete work orders.

Skills

Analytical skills

Customer communication

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

Loudoun Water, located in Ashburn VA, is a public utility seeking an Administrative Report Technician to support water meter performance, communicate with customers and departments for follow-up, and lead Loudoun Water’s Hydrant Meter Rental Program. Responsibilities include analyzing meter data, processing work orders, notifying customers of potential leaks, and maintaining related programs.

Requirements: high school diploma (associate preferred), three years in utility billing and customer