Administrative Report Technician

American Water Works Association; Ashburn (VA); On-site; USD 54,000 - 70,000; Full time

Job summary

Loudoun Water, located in Ashburn VA, is a public utility seeking an Administrative Report Technician to support water meter performance, communicate with customers and departments for follow-up, and lead Loudoun Water’s Hydrant Meter Rental Program. Responsibilities include analyzing meter data, processing work orders, notifying customers of potential leaks, and maintaining related programs.

Requirements: high school diploma (associate preferred), three years in utility billing and customer

Qualifications

• Graduation from high school; an associate degree is preferred.
• Three years’ experience in progressively responsible and complex utility billing and technical assignments.
• Three years of direct customer service experience, preferably with a public utility.
• System knowledge and strong analytical skills required; advanced education may substitute some work experience.
• Proficiency in MS Office Suite.

Responsibilities

• Leads, plans, coordinates and enforces the Hydrant Meter Rental Program, including outside inspections.
• Analyze the Advanced Metering Infrastructure, Meter Data Management System and BI reports; process Work Orders promptly.
• Analyze meter usage data for irregular patterns.
• Notify customers of potential leaks.
• Create and complete work orders.

Skills

Analytical skills

Customer communication

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Administrative Report Technician

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description

Loudoun Water, located in Ashburn VA is a public utility that provides water and wastewater service to customers in Loudoun County. We offer highly competitive salaries, a stable work environment and excellent employee benefits!

We are seeking an Administrative Report Technician with good communication skills and strong analytical knowledge to support water meter performance and accuracy. This includes analyzing water meter performance through multiple programs and communicating information to correct departments for proper follow-up, along with communication with customers. This also includes leading and maintaining Loudoun Water’s Hydrant Meter Rental Program.

Essential Functions

• Leads, plans, organizes, coordinates and enforces Loudoun Water’s Hydrant Meter Rental Program to include outside truck inspections.
• Analyze the Advanced Metering Infrastructure, Meter Data Management System and Business Intelligence Reports and process Work Orders promptly.
• Analyzing meter usage data for irregular usage patterns.
• Notifying customers of potential leaks.
• Creating and completing work orders.

Requirements

Graduation from high school (an associate degree is preferred), three years’ experience in progressively responsible and complex utility billing and technical assignments and three years of direct customer service experience, preferably with a public utility. System knowledge and strong analytical skills required. Advanced education may be substituted for some work experience. Must be proficient in MS Office Suite

Special Requirements

Possession of a valid driver's license; Ability to obtain Cardiopulmonary Resuscitation (CPR) Certification and other certifications as needed. Work overtime as required to carry out job responsibilities and duties. Full-time Office Environment. Subject to occasional work outside in all weather conditions as needed.

Salary Range: $54,400 - $70,400 annually, depending on qualifications and experience. Position will remain open until filled. EOE