Hybrid Workforce Planning & Scheduling Specialist

Socket.dev; Draper (UT); Hybrid; USD 62,000 - 86,000; Full time

Benefits offered by this job

Free eye exams for your entire family

Deep discounts on lenses, glasses, and

Amazing healthcare coverage

401(k) match

Flexible PTO

Tuition reimbursement program

In-house restaurant with highly capped

Free snacks, ice cream, and drinks

Full onsite gym

Job summary

SeekWell in Draper, UT, is seeking a Scheduling Specialist to forecast, analyze data, and collaborate with Operations and Intraday teams to ensure the right staffing across the Customer Department and Distribution Center.

You will monitor volumes, attrition, and events, build mid-term schedules (1–12 weeks), and present insights to leaders to improve efficiency and service levels. Hybrid onsite role requiring 3 days on site.

Qualifications

• 2+ years in workforce management, operations, or call centers, emphasizing scheduling, staffing, and performance analysis.
• Experience with NICE CxOne, IEX, or similar Work Force Management platforms preferred for forecasting, scheduling, and adjustments.
• Experience modeling attrition, shrinkage, and learning curves to determine accurate new hire requirements.
• Strong analytical skills to interpret data, spot trends, conclude, and present results via Excel.
• Exceptional communication (oral, written, listening) to engage stakeholders, influence, and build relationships.
• Proficiency in Excel/Word; keen attention to detail for analysis, reporting, and optimization.
• Willingness and ability to work 3 days per week onsite as part of our hybrid work model.

Responsibilities

• Make mid-term (1–12 weeks) staffing/scheduling adjustments using CxOne/IEX to hit SL goals, adapting to volume changes, shrink, events while balancing preferences/needs.
• Manage schedules, patterns, PTO/vacation, time off allotments, channel OUs, and schedule changes for optimal coverage, skills, compliance, and minimal disruptions in call center/distribution.
• Maintain the Long-Term Capacity Plan, reconciling 'Actuals vs. Forecast' headcount weekly to trigger hiring requests with Recruiting.
• Analyze volumes, attrition, trends, and variables (e.g., events, meetings); track/report metrics and recommend adjustments for productivity/resource optimization.
• Conduct ad hoc data pulls/analysis/forecasting for partners, using historical data, seasonality, and adherence to aid decisions.
• Communicate insights, risks, adjustments, and recommendations to leaders/management to boost efficiency, readiness, optimization, and reduce service risks.

Skills

Workforce management

Forecasting tools

Attrition modeling

Data analysis (Excel)

Communication skills

Excel/Word proficiency

Hybrid onsite 3 days

Tools

NICE CxOne

IEX

Job description

SeekWell in Draper, UT, is seeking a Scheduling Specialist to forecast, analyze data, and collaborate with Operations and Intraday teams to ensure the right staffing across the Customer Department and Distribution Center.

You will monitor volumes, attrition, and events, build mid-term schedules (1–12 weeks), and present insights to leaders to improve efficiency and service levels. Hybrid onsite role requiring 3 days on site.