Hybrid Wholesale Sales Support Specialist

Ampersand Brands, LLC; Denver (CO); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Ampersand Brands, LLC in Denver is seeking an optimistic, detail‑oriented Sales Support Specialist to bolster our wholesale team and engage with our nationwide candy loving community.

This role focuses on accurate order entry, proactive account management, and clear post‑sales communication with customers and sales leadership. You will collaborate with operations and logistics to track orders and resolve issues.

Qualifications

• 2+ years in sales support, customer service, or order entry role (wholesale/consumer goods a plus).
• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Able to manage multiple priorities with urgency and professionalism.
• Collaborative team player in a fast-paced environment.

Responsibilities

• Enter and process customer purchase orders accurately and timely.
• Maintain strong customer account relationships and provide post‑sales support.
• Communicate out-of-stock items, substitutions, or delays to customers and sales leadership.
• Prepare order summaries, status updates, and issue logs for regular check-ins.
• Support daily administrative needs of the national sales directors and drive sales initiatives.
• Develop a knowledge base for Ampersand Brands products and look for process improvements.

Skills

Sales support experience

Order entry systems

Communication skills

Organization

Multitasking

Team collaboration

Tools

NetSuite

Sage

MarketTime

Faire

TrueCommerce

QuickBooks

Job description

Ampersand Brands, LLC in Denver is seeking an optimistic, detail‑oriented Sales Support Specialist to bolster our wholesale team and engage with our nationwide candy loving community.

This role focuses on accurate order entry, proactive account management, and clear post‑sales communication with customers and sales leadership. You will collaborate with operations and logistics to track orders and resolve issues.