Sales Support Specialist

Ampersand Brands, LLC; Denver (CO); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Ampersand Brands, LLC in Denver is seeking an optimistic, detail‑oriented Sales Support Specialist to bolster our wholesale team and engage with our nationwide candy loving community.

This role focuses on accurate order entry, proactive account management, and clear post‑sales communication with customers and sales leadership. You will collaborate with operations and logistics to track orders and resolve issues.

Qualifications

• 2+ years in sales support, customer service, or order entry role (wholesale/consumer goods a plus).
• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Able to manage multiple priorities with urgency and professionalism.
• Collaborative team player in a fast-paced environment.

Responsibilities

• Enter and process customer purchase orders accurately and timely.
• Maintain strong customer account relationships and provide post‑sales support.
• Communicate out-of-stock items, substitutions, or delays to customers and sales leadership.
• Prepare order summaries, status updates, and issue logs for regular check-ins.
• Support daily administrative needs of the national sales directors and drive sales initiatives.
• Develop a knowledge base for Ampersand Brands products and look for process improvements.

Skills

Sales support experience

Order entry systems

Communication skills

Organization

Multitasking

Team collaboration

Tools

NetSuite

Sage

MarketTime

Faire

TrueCommerce

QuickBooks

Job description

About this position

Generosity can be an aspirational lifestyle.

At Lolli & Pops and Hammond’s Candies, we believe gifting is more than a transaction—it’s a human connection. From premium sweets at Lolli & Pops to handcrafted classics at Hammond’s Candies, we’re here to spread delight, one treat at a time. With a rich heritage and commitment to quality, our brands deliver exceptional sweet experiences to customers nationwide. We are excited to announce that we are seeking an optimistic, detail‑oriented and proactive Sales Support Specialist to support our wholesale business and engage with our passionate community of candy lovers.

This role is critical to the success of our sales operations and is responsible for supporting our national sales team by ensuring timely and accurate order entry, maintaining strong customer account relationships, and handling key post‑sales communication. The ideal candidate is highly organized, a strong communicator, and comfortable managing multiple priorities in a fast‑paced environment.

Key Responsibilities:

• Order Entry & Management
• Enter and process customer purchase orders accurately and in a timely manner.
• Ensure all order details are correct and comply with internal guidelines and customer requirements.
• Work closely with operations and logistics to monitor order status and shipping timelines.
• Account Management Support
• Serve as a point of contact for key accounts to assist with questions, issues, or updates related to orders.
• Track order progress, proactively notifying customers and sales leadership of any issues or changes.
• Communication of Changes or Delays
• Promptly communicate out‑of‑stock items, substitutions, shipping delays, or other fulfillment issues to customers and sales directors.
• Proactively request extensions on Purchase Orders as needed, maintaining a professional and solution‑focused tone.
• Sales Team Collaboration
• Partner with National Sales Directors to support daily administrative needs and help drive sales initiatives.
• Prepare order summaries, status updates, and issue logs for regular sales check‑ins or account meetings.
• Customer Service
• Follow up with customers on post‑order inquiries, backorders, and order changes.
• Help ensure a positive customer experience through attentive, timely, and professional support.
• Develop a strong working knowledge base for the entire range of Ampersand Brands products.
• Process Improvement
• Identify and suggest improvements to processes that enhance order accuracy, reduce errors, or improve customer experience.

Qualifications:

• 2+ years in sales support, customer service, or order entry role (experience in wholesale, consumer goods, or similar industry is a plus).
• Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms).
• Excellent written and verbal communication skills.
• Highly organized with great attention to detail.
• Able to manage multiple priorities with professionalism and a sense of urgency.
• Collaborative team player who thrives in a fast‑paced environment.

Preferred:

• Experience working with national accounts or supporting remote sales teams.
• Familiarity with wholesale order forms, purchase orders, and retail compliance standards.
• Knowledge of lead times, inventory management, and logistics tracking.

We’re two beloved brands with deep roots and ambitious plans. This role is central to shaping how we show up online, connect with customers, and build the future of thoughtful gifting. Come help us craft something truly sweet.

Location & Schedule

We offer a hybrid work environment, with on‑site presence required four days per week.

The pay range for this role is: 70,000 - 70,000 USD per year(Corporate)