Hybrid Warehouse & Customer Service Associate

The Part Works, Inc; Seattle (WA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Medical/ Vision / Dental Insurance

Short/Long Disability

Life Insurance

PTO with holidays

Employee Discount

Quarterly bonus opportunities

Job summary

The Part Works, Inc in Seattle seeks an energetic Warehouse / Customer Service Associate for a hybrid role combining hands-on warehouse duties with front-line customer service. You will pick, pack, ship orders, process vendor receipts, and support customers in person, by phone, email, and chat.

Training provided to help you grow within the role. This is a full-time position with daytime hours, Monday to Friday, 7:30am–4:00pm, no weekends.

Qualifications

• High School diploma or GED is required.
• Minimum 1 year experience in a warehouse setting is required.
• Minimum 1 year experience in a customer-facing role is required.
• Ability to lift and move product weighing +50 lbs is required.
• Experience with ERP software is preferred.
• Ability to work well in a team environment.

Responsibilities

• Pick, pack, and ship customer orders accurately.
• Verify and process vendor receipts and incoming merchandise.
• Support walk-in customers and create transactions, including quotes and sales orders.
• Communicate with customers via phone, email, chat and text while maintaining high service standards.
• Build relationships and trust with customers through clear communication.
• Learn and observe products to assist in identification and support customer needs.
• Provide detailed product information and field customer questions.
• Stock and maintain inventory.
• Read, understand, and follow instructions carefully.
• Collaborate with employees to ensure correct products are delivered.

Skills

Customer service

Attention to detail

Teamwork

Education

High School diploma or GED

Tools

ERP software

Job description

The Part Works, Inc in Seattle seeks an energetic Warehouse / Customer Service Associate for a hybrid role combining hands-on warehouse duties with front-line customer service. You will pick, pack, ship orders, process vendor receipts, and support customers in person, by phone, email, and chat.

Training provided to help you grow within the role. This is a full-time position with daytime hours, Monday to Friday, 7:30am–4:00pm, no weekends.