Hybrid Voice Systems Technician II

The University Of Chicago; Chicago (IL); Hybrid; USD 44,000 - 63,000; Full time

Job summary

The University Of Chicago is seeking a Communication Technician II to maintain and repair voice communications equipment across campus and affiliated sites. The role includes Tier 1/2 support, on-call rotations, and collaboration with voice engineers, inventory staff, and vendors.

You will document incidents in ServiceNow, monitor systems, and participate in special projects as needed. Candidates should have a technical background with hands-on experience in voice infrastructure and related

Qualifications

• High school diploma or GED required.
• Associates degree in electronics or related field preferred.
• Graduate of a technical school.
• Minimum three years of experience troubleshooting voice communications infrastructure.

Responsibilities

• Diagnose, monitor, and repair voice networks and equipment.
• Provide Tier 1 and 2 support with 24/7 on-call rotation.
• Document incidents and updates in ServiceNow.
• Assist carriers with access to University closets and equipment.
• Train and mentor new Communication Technicians.
• Support remote sites as needed.

Skills

Analytical thinking

Troubleshooting

Decision making

Verbal communication

Written communication

Customer service

Time management

Team coordination

Documentation

Education

High school diploma

Associates degree in electronics

Technical school graduate

Tools

Cisco Unified Communications Manager

Cisco Unity

Cisco UCCX

Finesse

ServiceNow

Job description

The University Of Chicago is seeking a Communication Technician II to maintain and repair voice communications equipment across campus and affiliated sites. The role includes Tier 1/2 support, on-call rotations, and collaboration with voice engineers, inventory staff, and vendors.

You will document incidents in ServiceNow, monitor systems, and participate in special projects as needed. Candidates should have a technical background with hands-on experience in voice infrastructure and related