Hybrid Travel Support Specialist

Cruise Planners HQ; Florida; Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Cruise Planners provides support for our proprietary software and helps agents grow their business. As a Care Team Advocate you will respond to calls, emails and tickets, troubleshoot issues, and share improvements for CP tools, vendor products and marketing initiatives.

This hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays–Thursdays) requires a high school diploma or GED and about 3 years of relevant experience; bilingual skills are a plus and travel industry knowledge is preferred.

Qualifications

• High school diploma or GED or equivalent.
• 3 years of relevant experience.
• Bi-lingual preferred; travel industry experience a plus.

Responsibilities

• Answer incoming calls and ticket inquiries.
• Explain and answer questions about new business initiatives and promotions to help agents grow their business.
• Assist agents with vendor questions, marketing plans, and orders.
• Support agents with technical issues and respond quickly.
• Troubleshoot escalated inquiries to resolve tickets.
• Provide software and third-party product support.
• Enter notes in Call Tracker to keep team updated on status.
• Communicate with third party vendors to resolve issues such as pricing and itineraries.

Skills

Communication

Customer service

Problem solving

Marketing knowledge

Multi-tasking

Organized

Social media knowledge

Android/iOS support

Remote software support

Desktop support

Microsoft Office

Outlook

Word Excel PowerPoint

Travel industry experience

Bi-lingual

Education

High school diploma or GED equivalent

Tools

Outlook

Microsoft Office

Job description

Cruise Planners provides support for our proprietary software and helps agents grow their business. As a Care Team Advocate you will respond to calls, emails and tickets, troubleshoot issues, and share improvements for CP tools, vendor products and marketing initiatives.

This hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays–Thursdays) requires a high school diploma or GED and about 3 years of relevant experience; bilingual skills are a plus and travel industry knowledge is preferred.