Hybrid Transportation Customer Support Associate

LinQ Global Group; Quincy (MA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Flexible/Hybrid schedule

Job summary

LinQ Global Group in Quincy, MA is seeking a customer service specialist for a 6 months contract (potential extension). You will assist customers by phone, email, chat and other channels, resolving fare and Charlie Card issues in a flexible/hybrid setting.

Responsibilities include handling escalations, researching issues in CAT and IRIS/HEAT, registering Charlie cards, knowing MBTA policies, and communicating progress to customers.

Qualifications

• High school diploma or GED with 3+ years in customer service handling high call volumes.
• Excellent English and/or Spanish reading, writing, speaking and comprehension.
• Availability to work shifts Mon-Fri 6:15 AM–8:00 PM and Sat-Sun 8:00 AM–4:00 PM.

Responsibilities

• Handle escalations from the Call Center regarding complex fare issues.
• Research and investigate customer issues using the CAT tool.
• Apply solutions in CAT to resolve customer issues.

Skills

Call center experience

Bi-lingual

Education

High school diploma or GED

Associate’s degree (substitution)

Tools

Word

Excel

Database applications

Job description

LinQ Global Group in Quincy, MA is seeking a customer service specialist for a 6 months contract (potential extension). You will assist customers by phone, email, chat and other channels, resolving fare and Charlie Card issues in a flexible/hybrid setting.

Responsibilities include handling escalations, researching issues in CAT and IRIS/HEAT, registering Charlie cards, knowing MBTA policies, and communicating progress to customers.