Hybrid Training Manager — Curriculum Leader, Stock Options

Egreenservices; Joplin (MO); Hybrid; USD 81,000 - 118,000; Full time

Benefits offered by this job

Stock options

Learning budgets

Weekly one-on-one coaching

Job summary

Ford in Joplin, MO is seeking a Training Manager who champions a people-first mindset and brings 8 years of customer service experience to the role. You will lead curriculum development, oversee a hybrid work cadence, and own incident resolution to keep operations smooth.

The position offers stock options, dedicated learning budgets, and weekly coaching to help you grow with the team as you strengthen processes and drive customer-centric training across the organization.

Qualifications

• 8+ years of customer service experience.
• Ability to manage hybrid schedules.
• Proven track record in incident resolution.
• Strong mindset for process improvement.

Responsibilities

• Maintain realistic hybrid schedule.
• Make independent, data-driven decisions without a committee.
• Own mistakes and celebrate wins.
• Oversee general incidents until truly resolved.
• Apply Bloom's taxonomy in team discussions.
• Balance quick wins with durable, well-reasoned fixes.
• Bring 8 years of general instincts to problems not in the playbook.

Skills

Curriculum Development

Hybrid work adaptability

Customer Service

Incident resolution

Job description

Ford in Joplin, MO is seeking a Training Manager who champions a people-first mindset and brings 8 years of customer service experience to the role. You will lead curriculum development, oversee a hybrid work cadence, and own incident resolution to keep operations smooth.

The position offers stock options, dedicated learning budgets, and weekly coaching to help you grow with the team as you strengthen processes and drive customer-centric training across the organization.