Training Manager

Egreenservices; Joplin (MO); Hybrid; USD 81,000 - 118,000; Full time

Benefits offered by this job

Stock options

Learning budgets

Weekly one-on-one coaching

Job summary

Ford in Joplin, MO is seeking a Training Manager who champions a people-first mindset and brings 8 years of customer service experience to the role. You will lead curriculum development, oversee a hybrid work cadence, and own incident resolution to keep operations smooth.

The position offers stock options, dedicated learning budgets, and weekly coaching to help you grow with the team as you strengthen processes and drive customer-centric training across the organization.

Qualifications

• 8+ years of customer service experience.
• Ability to manage hybrid schedules.
• Proven track record in incident resolution.
• Strong mindset for process improvement.

Responsibilities

• Maintain realistic hybrid schedule.
• Make independent, data-driven decisions without a committee.
• Own mistakes and celebrate wins.
• Oversee general incidents until truly resolved.
• Apply Bloom's taxonomy in team discussions.
• Balance quick wins with durable, well-reasoned fixes.
• Bring 8 years of general instincts to problems not in the playbook.

Skills

Curriculum Development

Hybrid work adaptability

Customer Service

Incident resolution

Job description

Our general team at Ford has a Training Manager gap, and the right people-first hire turns that gap into our next advantage. A Training Manager seat that takes 8 years of Customer Service seriously, pays $81,000 - $118,000, and hands over the general reins.

Key Responsibilities

• Keep the hybrid schedule realistic when everyone wants everything yesterday
• Earn the trust to make no-ego judgment calls without a committee
• Run point on general incidents until they're truly resolved
• Own your mistakes loudly and your wins quietly
• Keep your Bloom's Digital Taxonomy edge sharp as the MO market shifts
• Trade quick wins for calmly-fast-moving fixes when the math favors patience
• Bring 8 of general instinct to problems the playbook misses

What You'll Bring

• Comfort with the hybrid cadence of a Joplin-based operation
• Fluency in Curriculum Development earned the hard way, not just from a tutorial
• The judgment to distinguish a fire drill from an actual fire
• Real curiosity about why Ford customers do what they do
• A history of leaving general processes better than you found them

Ford is Joplin, MO's answer to a general industry grown lazy, run by a small-but-mighty team that still cares about Microsoft Teams Education. People here care as much about how we work together as what we ship.

Salaries here begin at $81,000 - $118,000, complemented by stock options, learning budgets, and weekly one-on-one coaching.

• stock options
• learning budgets
• weekly one-on-one coaching

Recruiting for this hybrid position is happening in real time, not on a backlog.