Hybrid Training & Coaching Specialist

Johnson & Johnson MedTech; Town of Florida (NY); Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Vacation 120 hours per year

Parental Leave

Bereavement Leave

Job summary

Johnson & Johnson is recruiting for a Specialist Training and Coaching role based in the Northeastern US. This hybrid position will focus on training, coaching, quality monitoring, and data-driven process improvements across Customer Service teams.

You will act as the SME for policies and procedures, support complex inquiries, and drive strategic training initiatives. The role emphasizes cross-functional collaboration, Sop/WI updates, and ongoing professional development with Lean/Six Sigma

Qualifications

• Bachelor’s degree in Business, Operations, Analytics, Supply Chain, or related field is required.
• 2–4 years of relevant work experience in customer service, training, learning and development, or a related role.

Responsibilities

• Serve as a Customer Service SME on internal policies and procedures.
• Provide support for complex customer order/inquiry issues.
• Lead training initiatives and coaching sessions.
• Monitor compliance and document evaluations in the scoring system.
• Develop/blend learning materials and ensure SOPs/WIs are followed.
• Identify training gaps and implement corrective actions.

Skills

SAP

SFDC

Education

Bachelor’s degree (Business/Operations/Analytics/Supply Chain)

Advanced degree preferred

Tools

Summit LMS

Compliance Wire

MS Office

Job description

Johnson & Johnson is recruiting for a Specialist Training and Coaching role based in the Northeastern US. This hybrid position will focus on training, coaching, quality monitoring, and data-driven process improvements across Customer Service teams.

You will act as the SME for policies and procedures, support complex inquiries, and drive strategic training initiatives. The role emphasizes cross-functional collaboration, Sop/WI updates, and ongoing professional development with Lean/Six Sigma