Hybrid Tier 2 MSP Systems Engineer

Magna5; Mobile (AL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Bonus potential

Benefits package

401(k) matching

Certification reimbursement

Job summary

Magna5 is seeking a Tier 2 Systems Engineer in the Mobile, AL area to handle escalated issues, perform advanced troubleshooting, and provide day-to-day support for managed services customers. You will work with Tier 1 engineers, senior staff, and account teams to keep client systems stable and secure.

The role requires hybrid work with in-office presence up to 40% in Mobile, AL, and strong experience across Windows environments, AD, DNS/DHCP, and Microsoft 365.

Qualifications

• 3+ years in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
• Strong experience with Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
• Active Directory, DNS, DHCP, Group Policy.
• Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
• Remote support tools and RMM/monitoring platforms.
• TCP/IP networking, VLANs, VPN, and basic firewall concepts.
• Excellent customer service, communication, and documentation skills.

Responsibilities

• Provide Tier 2 support via phone, ticketing system, email, and remote tools.
• Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
• Own tickets through to resolution, ensuring timely communication and proper documentation.
• Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Skills

Troubleshooting

Windows Server

Networking basics

RMM tools

Customer service

Documentation

Education

Bachelor’s degree in Computer Science or related field

Tools

Active Directory

DNS

DHCP

GPO

Microsoft 365

Exchange Online

Teams

OneDrive

RMM/Monitoring tools

VPN

Firewalls

Job description

Magna5 is seeking a Tier 2 Systems Engineer in the Mobile, AL area to handle escalated issues, perform advanced troubleshooting, and provide day-to-day support for managed services customers. You will work with Tier 1 engineers, senior staff, and account teams to keep client systems stable and secure.

The role requires hybrid work with in-office presence up to 40% in Mobile, AL, and strong experience across Windows environments, AD, DNS/DHCP, and Microsoft 365.