Hybrid Tier 1 Consumer IT Support Analyst

Nelnet, Inc.; Lincoln (NE); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

FSA

401K + student loan repayment

Life insurance

AD&D insurance

Employee assistance program

Tuition reimbursement

Incentive pay

Wellness program

Job summary

Nelnet, Inc. is seeking a Tier 1 support specialist for its Consumer Loans back-office and client services teams. The role includes system configuration work and creating letters, with focus on delivering value to customers and mitigating risk. Hybrid work is available within 30 miles of Lincoln, NE.

The role requires 3–4 years of relevant experience, a 4-year degree preferred, and skills in SQL, reporting tools, and project management. Salary starts at $50k–$60k with DOE.

Qualifications

• 3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
• Some experience with database concepts and simple query language (SQL) preferred.
• Some experience with report writing tools – Crystal reports (Business Objects) preferred.
• Some experience with project management on small to medium projects preferred.

Responsibilities

• Identify, triage, and resolve Tier 1 issues related to systems, processes, and business support.
• Review, analyze, and evaluate business systems and user needs.
• Manage multiple, competing priorities while consistently meeting deadlines.
• Communicate effectively and professionally with users and management at all levels.
• Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.
• Translate business requirements into detailed functional specifications and work plans.
• Serve as a subject matter expert for repeatable processes.
• Continuously acquire and apply knowledge of systems and business processes.
• Create and maintain documentation for system functionality, processes, and procedures.
• Participate in and support Consumer Loan projects to drive departmental improvements.
• Actively contribute to cross‑functional projects and initiatives with leadership.
• Support training efforts and advanced analytic workshops as needed.

Skills

SQL

Analytical thinking

Project management

Communication skills

MS Office

Problem solving

Education

Bachelors degree preferred

Tools

Crystal Reports

Business Objects

Job description

Nelnet, Inc. is seeking a Tier 1 support specialist for its Consumer Loans back-office and client services teams. The role includes system configuration work and creating letters, with focus on delivering value to customers and mitigating risk. Hybrid work is available within 30 miles of Lincoln, NE.

The role requires 3–4 years of relevant experience, a 4-year degree preferred, and skills in SQL, reporting tools, and project management. Salary starts at $50k–$60k with DOE.