Hybrid IT System Support Analyst – Consumer Loans (Tier 1)

nelnet; United States; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401K/Student loan repayment

Wellness program

Job summary

Nelnet is seeking an analytical professional to support our Consumer Loans back-office and client services teams. The role focuses on Tier 1 issue resolution, system configuration, and creating letters for processes, with a mix of in-office and remote work within 30 miles of Lincoln, NE.

Ideal candidates have 3–4 years of analytical or project management experience, familiarity with SQL and Crystal Reports, and a 4-year college degree preferred.

Qualifications

• 3-4 years of analytical, student loan, technical, problem-solving or project management experience.
• Some experience with database concepts and SQL.
• Some experience with Crystal Reports (Business Objects) preferred.

Responsibilities

• Identify, triage, and resolve Tier 1 issues related to systems, processes, and business support.
• Review, analyze, and evaluate business systems and user needs.
• Manage multiple, competing priorities while meeting deadlines.
• Communicate effectively and professionally with users and management at all levels.
• Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.
• Translate business requirements into detailed functional specifications and work plans.
• Serve as a subject matter expert for repeatable processes.
• Create and maintain documentation for system functionality, processes, and procedures.
• Participate in and support Consumer Loan projects to drive departmental improvements.

Skills

Problem solving

Business math

Oral communications

Written communications

Decision making

Attention to detail

Initiative

Project management

Managing multiple priorities

MS Office

SQL experience

Education

4-year college degree preferred

Tools

Crystal Reports

SQL

MS Office

Job description

Nelnet is seeking an analytical professional to support our Consumer Loans back-office and client services teams. The role focuses on Tier 1 issue resolution, system configuration, and creating letters for processes, with a mix of in-office and remote work within 30 miles of Lincoln, NE.

Ideal candidates have 3–4 years of analytical or project management experience, familiarity with SQL and Crystal Reports, and a 4-year college degree preferred.