Hybrid Technical Support Specialist Lighting & Controls

Acuity; Des Plaines (IL); Hybrid; USD 42,000 - 75,000; Full time

Job summary

Acuity Inc. is seeking a dedicated Technical Support Specialist for on-site work in Des Plaines, IL, with a hybrid work model. You will be the first point of contact for troubleshooting and resolving technical issues via email and phone, delivering exceptional customer experiences.

Ideal candidates have 2 years in a related field, strong communication skills, experience with Salesforce and Microsoft Office, and the ability to diagnose complex problems with analytical thinking.

Qualifications

• 2 years of work experience in a related field.
• Ability to work remotely from a space with minimal distractions and reliable internet access.
• Ability to multitask in a fast-paced environment handling high customer interactions.

Responsibilities

• Provide superior technical support and customer experiences.
• Troubleshoot issues via email and phone as first point of contact.
• Collaborate with Warranty team to address field issues and assist with installations.

Skills

Customer service

Communication skills

Analytical thinking

Technical aptitude

Salesforce

Microsoft Office

Problem diagnosis

Education

Technical degree

Tools

Salesforce

Microsoft Office

Job description

Acuity Inc. is seeking a dedicated Technical Support Specialist for on-site work in Des Plaines, IL, with a hybrid work model. You will be the first point of contact for troubleshooting and resolving technical issues via email and phone, delivering exceptional customer experiences.

Ideal candidates have 2 years in a related field, strong communication skills, experience with Salesforce and Microsoft Office, and the ability to diagnose complex problems with analytical thinking.